INVADE Solution Changelog 2020

Add a map of daller outcome to quancept disposition in config (added to template as last release was hard coded)

INV6-126

genghis6

18/11/2020 16:50

6.6.10

Allow Quancept mapping to mirror SIP cause coding 

DEVOPS-565

Version 1.20.12.14 of invSPSS.dll has been released.

DEVOPS-614

invSPSS

14/12/2020
16:48

1.20.12.14

Version 1.20.12.14 of invSPSS.dll has been released for sites running UNICOM Fix Pack 6.4

DEVOPS-614

Allow call coding without dropping the respondent calls in Cati Interviewer

WPFE-236

wp_front_end

18/12/2020 10:16

1.11.5

In the CATI Interviewer you can code the call without dropping the respondent, allowing time for notes to be added.

Also a recorded message can be played when configured for a specific completion code when FASTAMD / AMD is not used"

DEVOPS-602

DAHDI freeing external xfer channels 

INV6-136

genghis6

09/12/2020 15:30

6.6.11

In some cases channels were not been released in a timely manner

DEVOPS-610

Monitor logon timeout too short

INV6-135

genghis6

09/12/2020 14:01

6.6.11

15 seconds is hard coded for the time allowed for a Supervisor to log on and monitor a call. When dialling over SIP to a mobile this is 50/50 chance of getting there. Extended to 18 Seconds

DEVOPS-610

Call report - multiple search criteria's (campaign name and agent name) filtering issue 

WPFE-237

wp_front_end

18/12/2020 10:16

1.11.5

its a bug when using multiple search criteria campaign name and agent name, search not responding correctly

DEVOPS-604

Add a map of daller outcome to Quancept disposition in config

INV6-126

genghis6

26/11/2020 16:50

6.6.10

Allow Quancept mapping to mirror SIP cause coding (Hard Coded)

DEVOPS-565

Confirmit call recording file name issues

INV6-132

genghis6

27/11/2020 16:50

6.6.10

Allow additional characters to be shown

DEVOPS-593

add CLID support to confirmit

INV6-131

genghis6

28/11/2020 16:50

6.6.10

Pass through CLID from the WebConsole

DEVOPS-593

Manual dialer for TCPA compliance

INV6-128

genghis6

29/11/2020 16:50

6.6.10

Re-certification of the INVADE Manual dialler <For USA & Covid Tracker>

DEVOPS-580

Confirmit transfer issues

INV6-112

genghis6

03/11/2020 12:53

6.6.10

Review of manual transfer with ConfirmIT for the dialler, various enhancements made

DEVOPS-569; DEVOPS-501

QPSMR callstatechange not getting unhooked

INV6-122

genghis6

04/11/2020 12:53

6.6.10

If a preview call does not connect and Telin sends a Complete without a hangup, then the call does not go IDLE. Instead it finishes as FAILED. This prevents the CallStateChanged event getting unhooked. On the next call the dialler sends back duplicate events

DEVOPS-550

minor fix - external consult to a dumb sip keeps the call in DIALING

INV6-114

genghis6

05/11/2020 12:53

6.6.10

Is a transfer is set up (ConfirmIT) to an external over a SIP trunk that returns 183 only, it remains in DIALLING and a transfer is rejected pre connect.

DEVOPS-511

Review of Confirmit transfer support

INV6-107

genghis6

06/11/2020 12:53

6.6.3

Review of Confirmit version codi for modification to Xtransfer

DEVOPS-495

CATI Manager cannot select appointment with before current time even on different day

WPFE-233

wp_front_end

07/11/2020 12:53

Bug introduced after stopping appointments from been made in the past

DEVOPS-589

Excel report issues with displaying Sample information and addition of count showing number of attempts

WPDA-44

wp_dialler_api

08/11/2020 12:53

1.2.9

Small bug corrected for data not displaying properly in excel 

DEVOPS-561

CampaignName different to CampaignDisplayName fix for Call Report & Call Search

WPFE-227

wp_front_end

09/11/2020 12:53

1.11.2

WebPortal minor bug fix

DEVOPS-560

Coach and Barge

WPFE-226

wp_front_end

10/11/2020 12:53

1.11.2

Change sequence, Agent must be in a monitoring state before progressing to coach  or coach & barge - make unavailable by removing radio buttons

DEVOPS-453 - Multiple Customer Knowledgeable references - Note. By default you must start as a monitor, before progressing to Coach & Barge (forced from mid November 2020 Release)

sample-less dialling

WPCA-29

wp_cati_api

12/11/2020 12:53

1.3.0

Modification to on the 'fly' campaign creator - mainly used for COVID Tracker

IS6-11

Modify xfer events

WPCA-28

wp_cati_api

13/11/2020 12:53

1.3.0

Fix ticket for - Review of manual transfer with ConfirmIT for the dialler, various enhancements made

DEVOPS-569; DEVOPS-501

CATI_SIM make 'call duration' configurable

ICSI-11

wp_cati_sim

29/09/2020 15:38

1.1.4

CATI_SIM make 'call duration' column report field configurable

DEVOPS-539

Multiple agents on one campaign all the agents will get the same appointment

WPCA-32

wp_cati_api

29/09/2020 15:33

1.3.4

The appointments are showing to all the interviewers, and due to this they are not able to dial any other number, and if I click on get sample the same record keeps popping up

DEVOPS-525

Sample import improvements

WPCA-31

wp_cati_api

29/09/2020 15:33

1.3.4

Generic improvements to importing sample for campaigns

DEVOPS-518

User grouping permissions

WPAC-22

wp_access_api

29/09/2020 15:31

1.1.20

White listing Campaigns, in some cases sites require only certain supervisors to be able to review a limited set of campaigns

DEVOPS-523

User grouping permissions

WPDA-42

wp_dialler_api

29/09/2020 15:30

1.2.8

White listing User Groups, in some cases sites require only certain supervisors to be able to review a limited set of campaigns

DEVOPS-523

Amend default TEMP_PLAYBACK_LOCATION

WPDA-41

wp_dialler_api

29/09/2020 15:30

1.2.8

In DEVOPS-490, nobody noticed the glaring mistake in the directory name.

Please change the default TEMP_PLAYBACK_LOCATION from:

/playback/wp_dialler_api/

to:

/playback/invade-wp_dialler_api/

DEVOPS-512

Some stats values are represented in wrong type. Decimals are presented as string thus messing up sorting.

WPFE-214

wp_front_end

29/09/2020 15:28

1.11.1

Fix for data variables been displayed incorrectly 

DEVOPS-514

AutoRecallDelta not populated in certain scenarios

WPFE-217

wp_front_end

29/09/2020 15:28

1.11.1

In INVADE CATI Manager, when creating new Completion Code entry, in certain cases the AutoRecallDelta field would not be populated. As a result it could break campaign start and completion codes would not be loaded

DEVOPS-519

Unable to access call recordings

WPFE-219

wp_front_end

29/09/2020 15:28

1.11.1

trying to retracked some recordings gets this seemingly at random I can click the recording again and it will work its strange

DEVOPS-521

Dial button you get a BADSYNTAX error fix

WPFE-211

wp_front_end

29/09/2020 15:28

1.11.1

when accidently leaving the  "Respondent telephone number" field empty, you could click the dial button you get a BADSYNTAX error. This has been changed to a more relevant error notice

DEVOPS-476

Add option to drop call at any time in INVADE CATI Interviewer

WPFE-218

wp_front_end

29/09/2020 15:27

1.11.1

Give the interviewer the option to close a call at any point before the interviewer has ended

DEVOPS-520

Multiple agents on one campaign all the agents will get the same appointment

WPFE-221

wp_front_end

29/09/2020 15:27

1.11.1

The appointments were showing to all the interviewers, and due to this they were not able to dial any other number in a limited number of cases

DEVOPS-525

Prevent campaign from starting if campaign meta data is incorrect

WPFE-223

wp_front_end

29/09/2020 15:25

1.11.1

In some cases a campaign could be started even if the data supplied is incorrect . Prevent campaign from starting if campaign meta data is wrong 

DEVOPS-538

User grouping permissions

WPFE-220

wp_front_end

29/09/2020 15:24

1.11.1

White listing User Groups, in some cases sites require only certain supervisors to be able to review a limited set of campaigns

DEVOPS-523

Sample import via front end improvements

WPFE-215

wp_front_end

29/09/2020 15:21

1.11.1

Generic improvements to importing sample for campaigns

DEVOPS-518

Adding new column in Call Report

WPFE-213

wp_front_end

29/09/2020 15:20

1.11.1

When using the INVADE WebPortal to contact a new search (e.g. search for a different interviewer), the columns reset back to default view. For example, add the Duration column so we can see the length of the recording, but if we choose a different interviewer and search again, the Duration column would disappear and we have to add it back again. This has now been fixed

DEVOPS-505

Adding a time formatted duration field

WPFE-212

wp_front_end

29/09/2020 15:20

1.11.1

New column selector that shows the same data as the duration but in 00:00 format i.e. different format

DEVOPS-508

Exception in DDI vector when no params file

INV6-116

genghis6

29/09/2020 15:17

6.6.7

when accidently leaving the  "Respondent telephone number" field empty, you could click the dial button you get a BADSYNTAX error. This has been changed to a more relevant error notice

DEVOPS-494

Safer bson serialize

INV6-119

genghis6

29/09/2020 15:16

6.6.7

MongoDB.Bson serialization errors corrected in limited circumstances 

DEVOPS-528

Prevent campaign from starting if campaign meta data is wrong

INV6-120

genghis6

29/09/2020 15:16

6.6.7

In some cases a campaign could be started even if the data supplied is incorrect . Prevent campaign from starting if campaign meta data is wrong 

DEVOPS-538

Some stats values are represented in wrong type. Decimals are presented as string thus messing up sorting.

INV6-117

genghis6

29/09/2020 15:16

6.6.7

Fix for data variables been displayed incorrectly 

DEVOPS-514

Amend default value for Genghis parameter "DiallerContext"

INV6-115

genghis6

29/09/2020 15:16

6.6.7

default value for the Genghis parameter "DiallerContext" changed to "INVADE-Dialler"

DEVOPS-496

Change API_URL back to "API_URL": "{API_URL}" in configLocal.json

WPFE-210

wp_front_end

29/09/2020 12:23

1.10.4

Change to syntax

Audio display in Call Search

WPFE-222

wp_front_end

29/09/2020 12:22

Various fixes for audio playback with multiple CATI

Some recordings the whole audio is not played in the WebPortal (Call Search) but only a part of it.

If you play one record in the Call Search you need to click it again to deselect it and select a new one.

Some records the 'Duration' shown is not correct. "

DEVOPS-527

Skill set support for the QPSMR interface

DEVOPS-464

DevOps

04/08/2020 13:23

Implementation of skill-set grouping

Currently the primary use has been ‘sample selection’ section of the Telin UI to implement both quotas and skill set segmentation.

In terms of quotas, ‘sample selection’ fields can be used by interviewers to segment and isolate quota values in the sample database. This permits easier manual monitoring of quota fulfilment.  With the management of quota fulfilment and the presentation of quota status now taken into the dialler, this use of ‘sample selection’ for this purpose is now obsolete.

For skill-set support, the language field particularly is used by interviewers to isolate sample by given attribute values matching the interviewers ability to handle the respondent. The language field may or may not be also part of quotas.

Implement skill-set is performed with ‘sample selection’ field names and values passed to the dialler when a PDS/Ready operation is requested.

On receipt of these fields and values from Telin (step 2), the dialler can identify the fields common to the PDS/ready request and the skill nominated fields in the sample (step 1). This will identify the skill-set fields to be used for this request and will (if not already there) cause a new campaign sub-group to be created. The interviewer will then automatically (and transparently to Telin) be moved the campaign sub-group handling requests for sample with matching attributes.

Operation.

Skill sets operation is controlled at the interviewer/agent using the sample selection operation in Telin. In PDS mode only fields used for skill-set streaming should be selected. The dialler will implement quota automatically so they need note be passed. Including quota fields as will as skill set fields with proliferate skill-set groupings and impair the efficient operation of the dialler campaign.

When skill-sets are employed, a campaign may get divided into a number of sub-campaigns or sub-groups. Each sub-campaign relates to a single skill-set criteria. The criteria can consist of one or more skill-set fields. Console status reports can be viewed for each sub-campaign or for all the groups via a  parent campaign view that aggregates all the sub-campaign metrics

When sample-selection fields and values are passed to the dialler, the dialer will parse the selection and determine a skill set ID. This can be based on one or mores skill-set fireds. If the skill-set is not yet known to the dialler, the dialler will create a sub-campaign  relating to the skill-set group and the interviewer will be logged on to that sub campaign.  The sub-campaign is given a name that consists of the root campaign name and a suffix that shows the criteria. The sub-campaign retains the skill-set criteria and applies it to its own sample management to retrieve for dialling, only sample the matches the criteria.

If some agents wish to take dialler calls with no criteria applied, the this sub-campaign will be given the suffix ANY.

Preview call can also be made within a predictive campaign. These may be generated in Telin with or without using sample selection criteria. For instance, in the case of an appointment, Telin does not use sample selection criteria to retrieve the sample, so this information cannot be not be passed to the dialler. As selection criteria cannot be reliably passed for preview calls, all these calls are associated with the ANY sub-campaign.

If a campaign never uses sample selection criteria, or only ever uses a single selection criteria, then no sub-campaigns are created. Only when two or more different criteria are used for a campaign are sub campaigns created.

DEVOPS-464

sample retrieval for Cati Interviewer

WPCA-30

wp_cati_api

29/07/2020 14:46

1.3.2

DEVOPS-491

Deskview delete implementation

WPDA-40

wp_dialler_api

29/07/2020 14:45

1.2.7

Webportal playback converted files will be stored in dedicated directory

WPDA-39

wp_dialler_api

29/07/2020 14:45

1.2.7

DEVOPS-490

Quota section in WebConsole fix

WPFE-208

wp_front_end

29/07/2020 14:45

1.10.3

DEVOPS-488

Better handling of audio playback (code)

WPFE-207

wp_front_end

29/07/2020 14:45

1.10.3

DEVOPS-490

Call Cost Reports added buttons in addition to context menu editing

WPFE-206

wp_front_end

29/07/2020 14:45

1.10.3

DEVOPS-488

appointment set implementation in Cati Interviewer

WPFE-205

wp_front_end

29/07/2020 14:45

1.10.3

DEVOPS-491

centralised date locale for date selection (code)

WPFE-204

wp_front_end

29/07/2020 14:45

1.10.3

DeskView option to delete the view, further visual improvements

WPFE-203

wp_front_end

29/07/2020 14:45

1.10.3

DEVOPS-488

Skills based routing

INV6-113

genghis6

29/07/2020 14:44

6.6.5

DEVOPS-464

fix releas of residual channels in monitoring/coaching/barging

INV6-111

genghis6

29/07/2020 14:44

6.6.5

DEVOPS-502

Confirmit interface service. BindTo config added to associate service with VPN nic

INV6-109

genghis6

29/07/2020 14:44

6.6.4

In order to support a proxy/dialler connection over a VPN we need to nominate the VPN virtual nic as the network route for traffic for the service object.

DEVOPS-500

Appointment implementation for Cati Interviewer

INV6-106

genghis6

29/07/2020 14:44

6.6.5

InvSPSS inclusion of callerid changes in Extension Provider

user management improvements

WPFE-196

wp_front_end

29/07/2020 13:23

1.10.1

Update libraries, including Angular9 update and latest version of Ag-grid

WPFE-202

wp_front_end

29/07/2020 13:23

1.10.1

DEVOPS-485

Add LiveTotal in Cati manager for selelcted campaign

WPFE-201

wp_front_end

29/07/2020 13:23

1.10.1

DEVOPS-484

Improvements for editing completion codes

WPFE-200

wp_front_end

29/07/2020 13:23

1.10.1

DEVOPS-483

Update live campaign parameters in Cati Manager instead of WebConsole

WPFE-199

wp_front_end

29/07/2020 13:23

1.10.1

DEVOPS-482

https://invade.atlassian.net/l/c/jjrbkH18

See: NOTE. For INVADE & QPSMR Campaigns these can only be updated in the INVADE CATI Manager

Sample extra data if URL like string it will become clickable

WPFE-198

wp_front_end

29/07/2020 13:23

1.10.1

DEVOPS-473

add sampless dialling option to campaign in Cati Manager

WPFE-197

wp_front_end

29/07/2020 13:23

1.10.1

DEVOPS-481

Confirmit interface services. BindTo config added to associate interface and callback services with VPN nic

DEVOPS-500

DevOps

13/07/2020 08:48

Where a connection between the Confirmit Proxy module (housed in the Confirmit Dialler WS) and the Dialler is remote, this is performed over the INVADE Predictive Dialler VPN connection. This update supports the further development of inbound and outbound workflows.

https://invade.atlassian.net/l/c/CbbGns8X

Confirmit transfer support

DEVOPS-495

DevOps

13/07/2020 08:38

ConfirmIT has made modifications to inbound & outbound distribution workflows. The modifications made alter the way that external cold, external warm, predictive cold, predictive warm, non-predictive cold & non-predictive warm, flow within CATI agent distribution. Further enhancements are expected through usage in the coming months.

https://invade.atlassian.net/l/c/mkQAXap0

cati_sim start & stop campaign error fix

DEVOPS-489

DevOps

13/07/2020 08:10

INVADE Predictive Dialler & Internal CATI Simulator only - Attempt starting and stopping campaign in CATI Simulator in WebPortal and make sure that no errors are shown and the campaign has started.

UNICOM - Agent naming mismatch

DEVOPS-486

DevOps

10/07/2020 15:59

There is a mismatch in the naming convention for agents, eg. In the "callstat" collection there are two fields called "AgentName" and "AgentDisplayName". The format of the values in these fields are:

AgentName: COMPANYNAME\my.name
AgentDisplayName: COMPANYNAME-my.name

The searchability has been modified to allow simultaneous lookup from both tables to accommodate any mismatch

https://invade.atlassian.net/l/c/fSEJv1QS

User management improvements, activate save button on data change

DEVOPS-487

DevOps

10/07/2020 15:35

In User management updating any parameter for the user should activate the ‘save’ button unless all parameters are set to original values.

https://invade.atlassian.net/l/c/zrUs1H4h

Add LiveTotal callback in Cati Manager

DEVOPS-484

DevOps

10/07/2020 15:23

Make few calls using predictive/progressive, get few failures busy, congestion etc and see if Live total in Cati Manager for a specific campaign shows the number of scheduled callbacks.

Add LiveTotal callback in INVADE CATI Manager

Update Webportal dependency packages including upgrade to Angular 9

DEVOPS-485

DevOps

10/07/2020 15:23

Click through all sections and see if everything looks OK. Attempt to edit fields where they are editable check if the editing looks OK.

Improve completion code editing in Cati Manager

DEVOPS-483

DevOps

02/07/2020 13:25

Try playing around with updating/deleting/adding completion codes. See if its all OK and suggest potential improvements.

For internal and QPSMR campaigns campaign parameters can only be updated in Cati Manager

DEVOPS-482

DevOps

02/07/2020 13:19

Start campaign using our Cati Manager and/or QPSMR and check that you can not set campaign parameters in WebConsole and make sure that all parameters can be changed in the Cati Manager for a specific campaign.

Once the change to the parameter in Cati Manager is made “Update live params” button should become active and clicking on it should apply changes to the campaign. Verify if the parameters were applied in WebConsole.

https://invade.atlassian.net/l/c/jjrbkH18

See: NOTE. For INVADE & QPSMR Campaigns these can only be updated in the INVADE CATI Manager

Agent AMD coding to do an auto play of message to AM

INV6-52

genghis6

01/07/2020 12:59

6.4.16

Additional Campaign parameter added - AMMessageTransferCode
This is the numeric code that identifies an Agent's coding of AMD. If present in the parameters it will cause an AMD message file to be played to the call from the moment the call (dialler or agent call) is coded. The call should not be dropped first. Once coded the respondent call is redirected to the AMD message play device and the Agent state moves on, to either waiting or unavailable. The message is played to the call in the background.
This will only occur if an AMD message file relating to the campaign (same name as the campaign) has been placed in the playback/AMDFiles directory. If a message file is not present the call will simply be dropped when the coding is applied.

https://invade.atlassian.net/l/c/nNKxpnCr

EL8 Full support on site & Cloud

CSD

CSD

02/07/2020 18:27

Full support for EL8 required due to EL6 (CENTOS INVADE MOD) End of Life November 30, 2020.

Add OpenVPN check to Nagios

CSD

CSD

09/07/2020 15:11:16

INVADE Monitoring solution does not check for
OpenVPN (el6)
OpenVPN Server (el8)

Add "NotifyRespondentJoin" dial plan to default Asterisk config

CSD

CSD

09/07/2020 15:11:31

When the dialler configuration parameter "NotifyRespondentJoin" is set to "true", it uses different extensions.

These extensions should be added to the default dial plan.

Amend the invade-mongodb_maintenance.js script to use the "Date" field for all collections.

CSD

CSD

09/07/2020 15:12

MongoDB maintenance script not acting as expected, campaignstat has a different date format and so never matches anything.

Select oldest appointment/callback by date & time

INV6-105

genghis6

30/06/2020 10:18

As documented https://invade.atlassian.net/l/c/8GjrZ1uu you can set a call back in hours from the call i.e. 24 hours.

It has been noticed that the oldest numbers were not been called back first and could lead to a ‘time slot’ been missed. This has been modified for this release

DEVOPS-480 / https://invade.atlassian.net/l/c/0FMni1jD

External transfer & on hold

WPFE-194

11196

Task

WPFE

wp_front_end

software

01/06/2020 10:49

1.10.0

Softphone minimize

WPFE-195

11198

Task

WPFE

wp_front_end

software

01/06/2020 11:45

1.10.0

Minimise InPHONE as blocking information on smaller monitors when using InCATI with Sample Information

Sample less dialling 

WPCA-29

11190

Task

WPCA

wp_cati_api

software

29/05/2020 12:17

1.3.0

Manually  Dialled  Tracking to give you the full InCATI reporting benefits of a predictive / preview Campaign including time on hold  - COVID-19 Tracker requirement 

Add xfer events

WPCA-28

11187

Task

WPCA

wp_cati_api

software

29/05/2020 12:17

1.3.0

External transfer & on hold

INV6-104

11199

Task

INV6

genghis6

software

29/05/2020 12:16

6.6.0

Outbound calling, modify conference & record in DB Duration on hold - COVID-19 Tracker requirement 

Sample less dialling UI

WPFE-193

11189

Task

WPFE

wp_front_end

software

26/05/2020 15:02

1.9.19

UI for Manually  Dialled  Tracking to give you the full InCATI reporting benefits of a predictive / preview Campaign including time on hold  - COVID-19 Tracker requirement 

Fix softphone DTMF

WPFE-192

11183

Task

WPFE

wp_front_end

software

26/05/2020 15:02

1.9.19

Bug - in some cases DTMF was not been passed when in a connected call i.e. when further dialing is required for IVR

Rename base URL to "Interview base URL"

WPFE-190

11177

Task

WPFE

wp_front_end

software

26/05/2020 15:02

1.9.19

Bug - with the InCATI using external web survey not popping up the correct survey URL

Adjust tables in cati interviewer

WPFE-189

11174

Task

WPFE

wp_front_end

software

26/05/2020 15:02

1.9.19

Style Sheet adjustments

DEVOPS-469

Fix duration in grids

WPFE-188

11173

Task

WPFE

wp_front_end

software

26/05/2020 15:02

1.9.19

Bug - Duration not displayed correctly in WebPortal UI

DEVOPS-470

callstats for skill based routing campaigns

WPFE-182

11162

Task

WPFE

wp_front_end

software

26/05/2020 15:02

1.9.19

Modified existing development work part completed for QPMSR to use for COVID-19 Tracker

DEVOPS-460 / DEVOPS-465

Channel not released when AMDFile play is hung up before message is completed

INV6-91

11068

Bug

INV6

genghis6

software

18/04/2020 17:56

6.5.7

relating to DEVOPS-413 and [CSD-168303]

the issue is that the release of channels is triggered by a AMI UserEvent message that does not arrive when the play does not complete.

This is fixed fro both Dialler and agent calls by triggering on VarSet/PLAYBACKSTATUS 

DEVOPS-413

Excel report implementation

WPDA-38

11153

Task

WPDA

wp_dialler_api

software

15/04/2020 13:43

1.2.6

Alter reporting to handle nested objects

WPDA-37

11099

Task

WPDA

wp_dialler_api

software

15/04/2020 13:43

1.2.6

Change API for sample based agent dial

WPCA-27

11121

Task

WPCA

wp_cati_api

software

15/04/2020 13:42

1.2.10

Implement ProceedingTimeouAsNATimeout for agent calls in Dialling  state

INV6-102

11163

Task

INV6

genghis6

software

15/04/2020 13:41

6.5.8

Support for multi-number dial in SPSS

INV6-99

11149

Task

INV6

genghis6

software

15/04/2020 13:41

6.5.8

Trap multiple logons in QPSMR

INV6-100

11150

Task

INV6

genghis6

software

15/04/2020 13:41

6.5.8

Predictive appointment sample fix

INV6-97

11141

Task

INV6

genghis6

software

15/04/2020 13:41

6.5.8

sampleUpdateQuery.Add(update.Set(x => x.Appointment, false)); {color:red}// WAS TRUE - WRONG!!!{color}

sampleUpdateQuery.Add(update.Set(x => x.Terminated, false));

SAMPLE_RETURN is being marked as terminated

INV6-98

11148

Task

INV6

genghis6

software

15/04/2020 13:41

6.5.8

Expand callstat with sample data

INV6-95

11094

Sub-task

INV6

genghis6

software

15/04/2020 13:41

6.5.8

DEVOPS-435

Sample pop implementation

INV6-96

11111

Task

INV6

genghis6

software

15/04/2020 13:41

6.5.8

Add call report permission acl

WPAC-21

11155

Task

WPAC

wp_access_api

software

15/04/2020 13:39

1.1.19

Add MaxCalls for ports in Telephony tab

WPFE-187

11171

Task

WPFE

wp_front_end

software

15/04/2020 13:28

1.9.18

Set default start and end time for rate cards to 00:00/23:59

WPFE-186

11170

Task

WPFE

wp_front_end

software

15/04/2020 13:28

1.9.18

Enabled filtering on CampaignDisplayName in Call Report & Call Search

WPFE-185

11169

Task

WPFE

wp_front_end

software

15/04/2020 13:28

1.9.18

Dialpad implementation for Invade soft phone 

WPFE-184

11168

Task

WPFE

wp_front_end

software

15/04/2020 13:28

1.9.18

Microsoft Excel report generation

WPFE-183

11167

Task

WPFE

wp_front_end

software

15/04/2020 13:28

1.9.18

CATI interviewer improvements with sample pop information

WPFE-181

11147

Task

WPFE

wp_front_end

software

15/04/2020 13:28

1.9.18

Expand callstat with sample data

WPFE-173

11095

Task

WPFE

wp_front_end

software

15/04/2020 13:28

1.9.18

DEVOPS-435

Notify of failed import on campaign start

WPFE-179

11128

Task

WPFE

wp_front_end

software

12/03/2020 09:55

1.9.17

Test plan:

• import campaign sample file

• make sure that import is successful in cati manager

• attempt to start campaign

• campaign should start normally

• import campaign sample file

• import failed campaign sample file (this can be done with duplicate recordid’s)

• attempt to start campaign

• you should get notification saying that you have failed imports and ask if you want to continue

• in one scenario start the campaign anyway (confirm that its started)

• in other scenario cancel campaign start and make sure that campaign is not started

• attempt to create 20+ successful imports

• make sure that UI is consistent in both ready and unready state

• the list of successful imports should be scrollable

• attempt to create 20+ failed imports

• make sure that UI is consistent in both ready and unready state

• the list of failed imports should be scrollable

DEVOPS-454

https://invade.atlassian.net/l/c/omA8ANfU

see Note. Successful imports will have green bordered card with batch details & Failed imports will have red bordered card with failed batch details

Duration is not present

WPFE-178

11127

Task

WPFE

wp_front_end

software

12/03/2020 09:55

1.9.17

Test plan:

• check that Duration column in both Call Search and Call Report contains values for connected calls

DEVOPS-434

Cross contamination between "Call Search" and "Call Report"

WPFE-177

11126

Task

WPFE

wp_front_end

software

12/03/2020 09:55

1.9.17

Test plan:

• set a search telephone number in Call Search

• make sure you get a search results

• without refreshing page navigate to Call Report attempt to get a report for same date

• make sure you get correct results

DEVOPS-442

Fix for unable to update completion codes

WPFE-176

11113

Task

WPFE

wp_front_end

software

12/03/2020 09:54

1.9.17

DEVOPS-447

Add option to download audio recordings

WPFE-175

11112

Task

WPFE

wp_front_end

software

12/03/2020 09:54

1.9.17

DEVOPS-443

https://invade.atlassian.net/l/c/P8EYS4Zu

Fix appointment sample selection

INV6-90

11060

Task

INV6

genghis6

software

11/03/2020 09:56

6.5.7

Test plan:

Make sure that Completion code for appointment has Recycling set to true. Then make a dialler and preview call code it as Appointment and check in the logs if you see the line saying {{Setting Appointment for }}

DEVOPS-418

https://invade.atlassian.net/l/c/zbLYNgkw

Improve error messages in webportal

WPFE-174

11101

Task

WPFE

wp_front_end

software

20/02/2020 11:39

1.9.16

Error messages has been improved, it now attempts to display meaningful information rather than raw errors.

Test plan:

• stop all api’s and try using the webportal, navigate through all sections and check if the errors that are displayed makes sense.

• start all api’s but stop genghis service, navigate through webconsole, cati manager and attempt to do things that would required genghis interaction i.e. get live information from the genghis, starting/stopping campaigs etc.

DEVOPS-412

Fix filters in Call Search & Call Report

WPFE-172

11085

Task

WPFE

wp_front_end

software

20/02/2020 11:39

1.9.16

Test plan:

Try playing with filtering in Call Report & Call Search sections. Check if its works.

DEVOPS-406

Fix setting default campaign parameters in Cati Manager; improve campaign list refreshing

WPFE-171

11081

Task

WPFE

wp_front_end

software

20/02/2020 11:39

1.9.16

Test plan:

• Create campaign via WebPortal CATI manager

• Add sample file “*_Upload*.csv” with sample and confirm that sample is added

• Add extra sample file **__Upload_Add_batchName_**.csv* with sample and confirm that extra sample batch has been added

• Create sample file “*__Upload_*.csv” with sample and confirm that campaign is created and sample is added

• Add extra sample file “**__Upload_Add_batchName_**.csv”* with sample and confirm that extra sample batch has been added

• Try different variations with duplicate sample records, corrupt files, busy files etc. Try to break it in other words.

DEVOPS-415

Add Call recording playback to Call Report and change player type

WPFE-170

11067

Task

WPFE

wp_front_end

software

20/02/2020 11:39

1.9.16

Test plan:

Make sure you can playback call recording in Call Search and Call Report

DEVOPS-391

Dont show loading data in AgentSearch & CampaignSearch when nothing is being loaded

WPFE-169

11066

Task

WPFE

wp_front_end

software

20/02/2020 11:39

1.9.16

Test plan:

Make sure that there is no loading notification shown when in Agent Search and Campaign Search

DEVOPS-384

Make status messages as default WebConsole section

WPFE-168

11065

Task

WPFE

wp_front_end

software

20/02/2020 11:39

1.9.16

Test plan:

Make sure that when you load WebConsole first screen is showing status messages and not telephony channels

DEVOPS-409

Fix for Agent Dashboard interval unhooking 

WPFE-167

11063

Task

WPFE

wp_front_end

software

20/02/2020 11:39

1.9.16

agent stat request is not being unhooked, causing undesired effects in the front end

Call Cost Reports - Call rate handling improvements

WPFE-166

11061

Task

WPFE

wp_front_end

software

20/02/2020 11:39

1.9.16

Run call cost reports and make sure that all customer requirements are fulfilled.

You will have to export generated reports.

Try checking “Only grouped data” and see how it summarizes the call reports in exported document.

DEVOPS-389

Fix filtering for ag-grids; extra information in mapreduce for ccr

WPDA-36

11086

Task

WPDA

wp_dialler_api

software

20/02/2020 11:39

1.2.5

DEVOPS-389

Major improvements for sample import

WPCA-26

11104

Task

WPCA

wp_cati_api

software

20/02/2020 11:38

1.2.9

DEVOPS-424

https://invade.atlassian.net/l/c/50413d86

Exclude 'lost+found" from sample/quota searches; amend default QPSMR project directory to "/projects"

WPCA-25

11073

Task

WPCA

wp_cati_api

software

20/02/2020 11:38

1.2.9

Test plan:

Make sure that any sample “Upload” files are not parsed when placed in “lost+found” subfolder of “/projects“ directory

DEVOPS-390

Change log to actually reflect failure cause

INV6-94

11090

Task

INV6

genghis6

software

20/02/2020 11:38

6.5.7

Vilius
I am chasing the code "-1" issue
I see this in the logs for many preview calls

21-01-20 10:15:15.723 T<  6> INFO \[ QPSMRSock.executive_SendEvent ] sending: "<TelinMessageReturn><Command>Preview</Command><RequestID>21</RequestID><ReturnCode>SUCCESS</ReturnCode></TelinMessageReturn> "
...
--1-0
21-01-20 10:15:15.743 T<1305> INFO \[ <FindSampleForInterviewId>d__6.MoveNext ] Matching sample record found for Agent=Agent-3038 in Campaign=DuNPSMod3JAN with InterviewId=16391
++1-0 avg=0 peak=242, recent=242, func=<Do>b__1
21-01-20 10:15:15.744 T<  6> WARNG \[ Agent.SetDatabaseID ] Entry. Agent=Agent-3038, InterviewID=16391 Did not match\!

this is very confusing as the issue is not the "match" but the lack of callstats as its pre call....next change we should split the conditions so we dont get this diagnostic on a preview

public void SetDatabaseID(string interviewID, string newDatabaseID)
\{
if (CallStats.IsNotNull() && CallStats.InterviewID == interviewID)
\{
Logger.LogI(MethodBase.GetCurrentMethod(), string.Format("Entry. Agent=\{0}, InterviewID=\{1} Has new DatabaseID=\{2}", Names, interviewID, newDatabaseID));
CallStats.DataBaseID = newDatabaseID;
} else
\{
Logger.LogW(MethodBase.GetCurrentMethod(), string.Format("Entry. Agent=\{0}, InterviewID=\{1} Did not match\!", Names, interviewID));
}
}

TEST plan:

Run a simulation for couple of call and check if you see:

{noformat}            Logger.LogW(MethodBase.GetCurrentMethod(), string.Format("Entry. Agent={0}, InterviewID={1} Callstat object is not present or InterviewID did not match!", Names, interviewID));{noformat}

Partial campaign params save - save only changes

INV6-93

11080

Task

INV6

genghis6

software

20/02/2020 11:38

6.5.7

the problem is that when params are changed, only one might be changed but all are saved.
campaign start is
Add
apply CATI param specifics
start
apply saved params

This means that any params that the CATI passes are overridden by the saved params. this causes a problem if params are saved for a change in fieldx but then the cati wants to change the value of fieldy, fieldy will get overridden with the save value.

The code now implements bool variables that monitor for params changes and only saves those that changed, Added to that it will make sure that a second change and save of the params  will also include the changes of the first save...etc

RECOMMEND: a “reset” is added to the console in campaign view to remove the param file….or saved settings where ever they are. message saying “campaign restart for changes to take effect” requires

Note: a dialmethod of INVALID was added. this was needed to set as a default param so we could detect if it was changed when the file was loaded. if it stayed as INVALID it was not imported and so not applied to the campaign.

DEVOPS-427

Campaign specific prefix conditional CALLERID

INV6-92

11079

Task

INV6

genghis6

software

20/02/2020 11:38

6.5.7

Devops-420

DEVOPS-420

Play automated message when Preview call gets no progress and is terminated

INV6-89

11037

Task

INV6

genghis6

software

24/01/2020 12:34

6.5.6

Add Agent Dashboard & Call Report sections to WebPortal acl's

WPAC-20

11048

Task

WPAC

wp_access_api

software

20/01/2020 14:11

1.1.18

Quota based sample selection 

INV6-88

11036

Task

INV6

genghis6

software

17/01/2020 13:06

6.5.6

Enable OpenApi by default in dialler configuration file

INV6-87

11032

Task

INV6

genghis6

software

17/01/2020 13:06

6.5.6

Filter reset fix for data grids

WPFE-165

11040

Task

WPFE

wp_front_end

software

17/01/2020 10:26

1.9.15

IS6-7

Introduction of Agent Dashboard for playing last successful call recordings

WPFE-164

11039

Task

WPFE

wp_front_end

software

17/01/2020 10:26

1.9.15

IS6-7

Server-side data-processing for Call Report & Sample Report

WPFE-163

11038

Task

WPFE

wp_front_end

software

17/01/2020 10:26

1.9.15

IS6-7

Supplementary change for server-side data processing for WebPortal

WPDA-32

11044

Task

WPDA

wp_dialler_api

software

17/01/2020 09:54

1.2.4

IS6-7

Supplementary implementation for playing last call recordings in WebPortal

WPDA-31

11043

Task

WPDA

wp_dialler_api

software

17/01/2020 09:54

1.2.4

IS6-7

Fix CATI campaign creation via CATI Manager

WPCA-21

11042

Task

WPCA

wp_cati_api

software

17/01/2020 09:45

1.2.8

IS6-7

Add Agent Dashboard & Call Report sections to WebPortal ACL's

WPAC-20

11048

Task

WPAC

wp_access_api

software

20/01/2020 14:11

1.1.18

IS6-7

Play automated message when Preview call gets no progress and is terminated

INV6-89

11037

Task

INV6

genghis6

software

17/01/2020 13:06

6.5.6

IS6-7

Quota based sample selection 

INV6-88

11036

Task

INV6

genghis6

software

17/01/2020 13:06

6.5.6

IS6-7

Enable OpenApi by default in dialler configuration file

INV6-87

11032

Task

INV6

genghis6

software

17/01/2020 13:06

6.5.6

IS6-7