Call Cost Reports - Builder

Call Cost Reports is a section available from the side menu available to authorised users. 

Call Costs Reports - is a builder to create 'rate cards' based on prefix numbers added within the campaign. As the INVADE Solution dials the respondent number, it will strip the prefix to allow the correct number to be dialled and will register against the rate card created.

Rate Cards & Reports are the two tabs available in this section, by default, this opens with Rate cards

Call Cost Reports default page header

Title Call Cost Reports = current module you are viewing

Rate cards = current view for this section

Name = given name of the report card

Prefix = the prefix used within the campaign allowing the rate card to work

Connection Fee (unit) = currency and connection fee for the call

Initial Rate (p/s) = currency and initial rate fee for the call

Initial Rate Duration (p/s) = the duration in seconds for the first part of the call (provider dependent, in some case the cost of a call varies the length of time).

Rate (p/s) = currency and fee for the duration of the call after the initial rate has ended (provider dependent, in some case the cost of a call varies on connect time). 

Rate Duration (s) = Duration in seconds that the call has the second rate (provider dependent, in some case the call will only stay connected before the provider 'drops' the connected call i.e. 3600 seconds - 1 hour). 

Minimum Charge (unit) = currency and fee as a minimum charge for any connected call (provider dependent, in some case a minimum charge is levied for each connected call). 

Days of week = The days of the week you would like the rate card to be active (provider dependent, in some case the cost of a call varies on the day of the week i.e. weekend is a lower rate)

Time of day start = the start time for the rate card, 24hr clock (provider dependent, in some cases, different times of the day will attract different rates). 

Time of day end = the end time for the rate card, 24hr clock (provider dependent, in some cases different times of the day will attract different rates). Note. to have a 24hr rate card set the start time to 00:00 and the end time 23:59

Actions  = Allows you to edit the rate card

Actions = Allows you to delete the rate card

Blue circle with a cross = create a new rate card

Icons top right = INVADE Solution connected

User  = Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff

Reports tab default page header

Start Date = The date you wish to run the report from

End Date = The date you wish the report to run to

Rate card (drop down) = select a pre-created rate card

Generate specific (yellow button once rate card is selected) = generates the report for the rate card selected

Generate all (yellow button) = generate reports for all rate cards created 

Export (yellow button once a report(s) has been generated) = export to .csv file 

Rate = Name given to the rate card

Process time = the time in ms to generate the report

Call found = the number of calls found for the report

Period Start Time = the start date for the report

Period End Time  = the end date for the report

Per Campaign = the campaigns & cost (in the currency selected for the rate card) that have been generated by the report

Per Port = The provider connection (ISDN, T1 / J1 / E1 or SIP Trunk (channels)) and the per-port cost (in the currency selected for the rate card)

Total = the total cost for the whole report (in the currency selected for the rate card)

How to build a rate card & run the report

1. click on the blue circle with the cross to pop up a 'new' rate card
   
   
2. Fill out the rate card as appropriate, both Name and Prefix are mandatory as these are the fundamentals of the report. Without any other figures in the report will be blank!
   
   The following example has been created, once complete click OK or cancel if you wish to start again
   
   
3. Once created the rate card will be shown in the list on the rate cards tab (current tab). You can edit or delete the card by clicking on the icons at the right Note. the action to delete is permanent and can not be recovered.
   
   
4. Click on the Reports tab, from here you can:
   

   A. Generate specific - Run a report between the start and end date for a single rate card. Select the required dates, pick a card from the drop down and click on Generate specific. Once generated, click on Export to create a .csv file
   B. Generate all - Run a report between the start and end date for all rate cards on the system. Select the required dates and click on Generate all. Once generated, click on Export to create a .csv file
   C. Export - A or B can be exported to a .CSV file - Click on Export once a report has been generated
   
   The following is an example report generated by Rate Card 994 calling between 29th April 2018 & 2nd May 2018