All Agents - Information
All Agents is a section available from the side menu to authorised users.
All Agents - Will show all live (active) campaigns and agents currently active on the INVADE Solution (Note. the campaign must be running with the agent logged on to see data on the agent). You may be familiar with the section, as it is also available per campaign within WebConsole.
All Agents default page header
On the right-hand side is the INVADE Solution monitoring tools allowing you to interact with the extension in 3 ways:
Monitor - the ability to listen to the agent extension
Coach - the ability to listen and speak to the agent making the call
Barge - the ability to listen and speak to the agent & respondent
To use this feature, enter your number ~(i.e. extension number, cell number etc (Depending on Outbound set up) and the INVADE Solution will call you.
Note. By default you must start as a monitor, before progressing to Coach & Barge (forced from mid November 2020 Release)
Icons top right 
= INVADE Solution connected
User 
= Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'
| Note. the Columns & Filter Panel is available from the right-hand side as shown here. Filters will allow you to pick values for the matching column's cell value Below is the full list of columns & filters available |
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Name = Agent given Name (often a code not a real name)
Campaign = Campaign name as set within the CATI design
Location = Booth location ID (note this is often the phone extension)
Duration = Time Agent has been in the current state i.e. in a call (INCALL)
Logged On = Date and Time Agent logged on to the Live Campaign
Dllr Calls = Calls handled by the Agent from the Dailler
Agent Call = Calls made by the Agent via the Dailer (Set up depending)
InCall % = Percentage of total time the agent in a call for the campaign
Wrap % = Percentage of total time the agent is in Wrap Up at the end of a connected call for the campaign
Wait % = Percentage of total time the agent has is waiting for a connected call for the campaign
Unavail% = Percentage of total time the agent has been unavailable for a connected call for the campaign
Total = Total time when the agent logged in and joined the campaign
Monitors = Agent is actively being monitored/coached or barge
Rec = Calls for the Agent are been recorded (this is displayed as a coloured dot)
A = Agent is making a preview call (this is displayed as a coloured dot)
Status = Current state for the agent i.e. WRAP UP
ACT Tel = Respondent telephone number Agent currently connect
| Note. The ability to Copy, Copy with Headers & Export data available from within this section. 'Right Click' in a cell on the table and the user can: Copy an individual row |
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