WebConsole Errors

Dialler Console is capable of reporting general dialler information and errors. These may be general dialler, CATI system connection, campaign, or agent issues.

The Error pane is at the bottom of the Dialler Console window. By default it is hidden but may be made visible by pressing the expansion button at the bottom left of the screen.

Within the Error pane there is a list of errors. These range in severity

Info:	Major normal system events and CATI connections.
Warning:	Unusual events that should be noted but do not necessarily represent errors.
Minor:	Problems that will not impact the general operation of the system.
Serious:	Problems that may cause general operational failure to some or all of the system.
Critical:	Problems that cause severe failure.

Within the Error pane there is a vertical row of severity icons. Pressing any one of these will toggle a filter on that severity type.

When an error it will not be seen in the Error pane if the error pane is not visible. However, users will be alerted in the Error alert row just above the Error pane

(or at the base of the window if the Error pane is not visible. The Error alert row shows which errors have occurred and the number of those errors. For example

CATI / Dialler Type	Severity	Error / Information Text

DiallerAsm	MINOR	Cannot logon agent: No route to connect extension 0, ExtensionName

DiallerAsm	MINOR	Agent session logon failed. Could not make connection: local congestion on Server:0, Server.Name

DiallerAsm	MINOR	Agent Logged off while in call

DiallerAsm	MINOR	Agent making call 0 while in waiting state, telNum

DiallerAsm	MINOR	Agent session disconnected and failed to reconnect. Last attempt failure reason:0, logonDisconnectReason.ToString

DiallerAsm	MINOR	Agent session logon failed. Could not complete connection. Last attempt failure reason:0, logonDisconnectReason.ToString

DiallerAsm	MINOR	Cannot logon agent: License limit 0 agents reached, DiallerBase.LicenseConfig.TotalAgents

DiallerAsm	WARNING	Sample request failed - No sample provided

DiallerAsm	INFO	Sample flow restarted

DiallerAsm	MINOR	Stopping Campaign with 0 agents still logged on and 1 connected calls, AgentsCountAll, ConnCallsCount

DiallerAsm	WARNING	Campaign stopped 5 minutes previously - residual calls dropped

DiallerAsm	WARNING	Campaign stopped 3 minutes previously - purging residual agents

DiallerAsm	INFO	Trunk capacity exceeded at MMM dd hh mm, DateTime.Now

DiallerAsm	INFO	Trunk capacity exceeded at MMM dd hh mm, DateTime.Now

DiallerAsm	MINOR	Transfer of dialler call to agent 0 failed for reason:1. Agent made unavailbe, agent.DisplayName, failureReason

DiallerAsm	INFO	Sample flow restarted

DiallerAsm	CRITICAL	Licence Expired 0, LicenseConfig.Expires

DiallerAsm	INFO	Dialler Started 0:MMM dd HH\\:mm, DateTime.Now

DiallerAsm	INFO	Base Licensed for 0 agents, Temporary Override for 1 Agents, expires 2:dd/MMM/yyyy, LicenseConfig.Agents, ctl.Agents, ctl.Expires

DiallerAsm	INFO	Base Licensed for 0 agents, Temporary Addition for 1 Agents, expires 2:dd/MMM/yyyy, LicenseConfig.Agents, ctl.Agents, ctl.Expires

DiallerAsm	INFO	Licensed for 0 agents License Expires 1:dd/MMM/yyyy, LicenseConfig.Agents, LicenseConfig.Expires

DiallerAsm	INFO	Licensed for 0 agents, LicenseConfig.Agents

DiallerAsm	CRITICAL	Suitable Licence could not be found

DiallerAsm	CRITICAL	Licence Expired 0, LicenseConfig.Expires

DiallerAsm	INFO	Licence Changed. Base Licensed for 0 agents, Temporary Override for 1 Agents, expires 2:dd/MMM/yyyy, LicenseConfig.Agents, ctl.Agents, ctl.Expires

DiallerAsm	INFO	Licence Changed. Base Licensed for 0 agents, Temporary Addition for 1 Agents, expires 2:dd/MMM/yyyy, LicenseConfig.Agents, ctl.Agents, ctl.Expires

DiallerAsm	INFO	Licence Changed. Licensed for 0 agents License Expires 1:dd/MMM/yyyy, LicenseConfig.Agents, LicenseConfig.Expires

DiallerAsm	INFO	Licence Changed. Licensed for 0 agents, LicenseConfig.Agents

DiallerAsm	SERIOUS	Base License Decrypt Failed

DiallerAsm	SERIOUS	Base License Decrypt Failed

DiallerAsm	SERIOUS	Temporary License Twin Decrypt Failed

DiallerAsm	SERIOUS	Temporary License Decrypt Failed

DiallerAsm	SERIOUS	Temporary License Failed

NipoDialler	SERIOUS	mis-match for SlaveIDs and Master IPs for NIPO CATI settings

NipoDialler	INFO	Socket connection from 0 NIPO CATI, serverSockHi.RemoteIPAddr

NipoDialler	INFO	Socket disconnection from 0 NIPO CATI, sockHi.RemoteIPAddr

NipoDialler	INFO	Socket disconnection to 0 NIPO CATI, sockHi.RemoteIPAddr

NipoDialler	INFO	Socket connection to NIPO CATI established 0,sockHi.RemoteIPAddr

NipoDialler	SERIOUS	NIPO Socket disconnect forces close of Campaign

NipoDialler	INFO	Socket disconnection from NIPO CATI. No Campaigns were open

NipoDialler	CRITICAL	Socket disconnection from NIPO CATI while Campaigns still open

NipoDialler	INFO	Socket disconnection from NIPO CATI. No Campaigns were open

NipoDialler	SERIOUS	Socket disconnection from NIPO CATI while Campaigns still open. Attempting to recover

NipoDialler	CRITICAL	Recovery of socket connection to NIPO CATI timed out

NipoDialler	SERIOUS	Could not start new campaign named XXX: Campaign already exists, tempNM.CampName.value

NipoDialler	SERIOUS	Could not start new campaign named XXX: Campaign already exists, NM.CampName.value

NipoDialler	MINOR	Could not logon agent named XXX: An agent of that name is already logged on, NM.AgentName.value

NipoDialler	MINOR	Could not logon agent named XXX on to Extension 1. That extension is already in use, NM.AgentName.value, Location

NipoDialler	MINOR	Attempt to make call failed - Agent is already in a call

NipoDialler	MINOR	Attempt to play a sound file failed - Agent was not in a call

NipoDialler	MINOR	Attempt to start a recording - Agent was not in a call

NipoDialler	INFO	Recovering socket reconnected sucesfully

QuanceptDialer	INFO	Socket disconnection from Quancept. No Campaigns were open

QuanceptDialer	CRITICAL	Socket disconnection from Quancept while Campaigns still open

QuanceptDialer	SERIOUS	Quancept socket disconnect forces close of Campaign

QuanceptDialer	SERIOUS	Attempt to start campaign with Qid 0 and Name 1 failed - campaign with that Qid is already open, QM.Params.projectQid, QM.Params.CampName

QuanceptDialer	MINOR	Could not logon agent named XXX: the extension 1 is already logged on, QM.Params.extensionInterviewer, QM.Params.extensionName

QuanceptDialer	MINOR	Attempt to make call failed - Agent is already in a call

QuanceptDialer	MINOR	Attempt to play a sound file failed - Agent was not in a call

QuanceptDialer	MINOR	Attempt to start a recording - Agent was not in a call

QuanceptDialer	INFO	Socket connection from 0 Quancept, serverSockHi.RemoteIPAddr

QuanceptDialer	INFO	Socket disconnection from 0 Quancept read, sockHi.RemoteIPAddr

QuanceptDialer	INFO	Socket disconnection from 0 Quancept send, sockHi.RemoteIPAddr

DiallerTestUI	INFO	Running in simulation

SPSSDialler	INFO	Socket disconnection from SPSS. No Projects were open

SPSSDialler	SERIOUS	Socket disconnection from SPSS while Projects still open

SPSSDialler	MINOR	Could not logon agent named XXX: the extension 1 is already logged on, AgentName, Extension

SPSSDialler	MINOR	Attempt to make call failed - Agent is already in a call

SPSSDialler	MINOR	Attempt to start a recording - Agent was not in a call

SPSSDialler	INFO	Socket connection from 0 SPSS, serverSockHi.RemoteIPAddr

SPSSDialler	INFO	Socket disconnection from 0 SPSS read, sockHi.RemoteIPAddr

		NOTE. ConfirmIT is know known as FORSTA

ConfirmITDialler	SERIOUS	Disconnection from FORSTA CATI 0, ClientIPAddress

ConfirmITDialler	SERIOUS	FORSTA CATI Termination forces close of Campaign

ConfirmITDialler	SERIOUS	Connection to FORSTA CATI 0 remade, ipAddress

ConfirmITDialler	INFO	Connection to FORSTA CATI 0, ipAddress

ConfirmITDialler	INFO	Remote connection to FORSTA CATI 0, ipAddress

ConfirmITDialler	MINOR	Agent named \0/1\: already on 2. Repeat logon ignored, agentId, agentName, agentExtension

ConfirmITDialler	MINOR	Could not logon agent named \0/1\: Agent is already logged on 2, agentId, agentName, agent.ExtensionName

ConfirmITDialler	MINOR	Could not log on agent \0/1\ to 2. \3/4\ is on it, agentId, agentName, agentExtension, agent.Name, agent.DisplayName

ConfirmITDialler	MINOR	Could not logon agent named XXX: An agent of that name is already logged on, agentId

ConfirmITDialler	MINOR	Could not logon agent named XXX: An agent of that name is already logged on, agentId

ConfirmITDialler	MINOR	Attempt to make call failed - Agent is already in a call

ConfirmITDialler	MINOR	Attempt to make call failed - Agent is already in a call

ConfirmITDialler	MINOR	Attempt to start a recording - Agent was not in a call

ConfirmITDialler	MINOR	Attempt to stop a recording - Agent was not in a call

ConfirmITDialler	MINOR	Attempt to play a sound file failed - Agent was not in a call

ConfirmitDiallerLib	INFO	Remote connection to FORSTA CATI 0, ipAddress

ConfirmitMasterASM	INFO	Remote connection to FORSTA CATI 0, ipAddress

ConfirmitMasterASM	INFO	Remote connection to FORSTA CATI 0, ipAddress

ConfirmitMasterASM	MINOR	Could not logon agent named XXX: An agent of that name is already logged on, agentId

ConfirmitMasterASM	MINOR	Could not logon agent named XXX: An agent of that name is already logged on, agentId

ConfirmitMasterASM	MINOR	Could not logon agent named XXX: An agent of that name is already logged on, agentId

ConfirmitMasterASM	MINOR	Could not logon agent named XXX: An agent of that name is already logged on, agentId

ConfirmitMasterASM	MINOR	Could not logon agent named XXX: An agent of that name is already logged on, agentId

ConfirmitMasterASM	MINOR	Could not logon agent named XXX: An agent of that name is already logged on, agentId