INVADE CATI Interviewer - Appointment handling
- Scott D Child
From August 2020 you can use the INVADE CATI Interviewer to book a future appointment. This works for all INVADE Solution Dialling Modes including Predictive Dialling
How Appointment Handling works
In CATI (Campaign) Manager - Builder create completion code with “COMPULSORY” Schedule. Typically its “Appointment”. Make sure Recycling is set to true for the completion code.
Start the campaign
Run a predictive/progressive campaign
Once you have connected call select the completion code “Appointment” and in the appointment selection box, select the time for appointment.
Appointment Call Back
When the scheduled time (+5 min) comes for an appointment, the appointment record will be retrieved.
The appointment can also be retrieved while dialling in Preview mode or retrieving sample manually (clicking Get Sample button).
Tip: In order to get any sample (including callbacks and appointments) click “Get Sample” button in Cati Interviewer with NO RecordID set. In order to get specific sample set RecordID to specific sample.
Note. This feature was made available to QPSMR users from March 2020 - see https://invade.atlassian.net/l/c/EWwa0YRA