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UNICOM - Agent naming mismatch when searching

UNICOM - Agent naming mismatch when searching

Owned by Scott D Child
Jul 10, 2020
1 min read

There is a mismatch in the naming convention for agents, eg. In the "callstat" collection there are two fields called "AgentName" and "AgentDisplayName". The format of the values in these fields are:

AgentName: COMPANYNAME\my.name
AgentDisplayName: COMPANYNAME-my.name

The searchability has been modified to allow simultaneous lookup from both tables to accommodate any mismatch

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