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Campaign = Campaign name as set within the CATI design
Started = Date and time the Campaign : The campaign was started on the INVADE Solution
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What are - Campaign Stats
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Started = Date and time: the Campaign The campaign was started on the INVADE Solution
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Bottom Menu bar - Below the main WebConsole window
From here, you can further view data provided by the INVADE Solution and CATI by default this . This will display the Agents tab.
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On the right-hand side are the INVADE Solution monitoring tools, allowing you to interact with the extension in 3 ways:
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To use this feature, enter your number ~(i.e. extension number, cell number, etc. (Depending on the Outbound setup) and the INVADE Solution will call you.
Note. By default, you must start as a monitor , before progressing to Coach & Barge.
Main Tabs - From here, you can further view data provided by the INVADE Solution and CATI , by default this will display the Agents tab.
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Agents - as previously discussed, the 'Tool Panel' can be toggled to show the columns you require
ACT Tel = Respondent telephone number Agent currently connect connected to
Agent Calls = Agent preview & manual type calls made
Agent Call = Calls made by the Agent via the Dailer (Set up depending on)
Campaign = Campaign name as set within the CATI design
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Dialler Calls = Calls handled by the Agent from the Dailler
InCall % = Percentage of the total time the agent in a call for the campaign
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Name = Agent given Name (often a code, not a real name)
Rec = Calls for the Agent are been recorded (this is displayed as a coloured dot)
Status = Current state for the agent, i.e. WRAP UP
Total = Total time when the agent logged in and joined the campaign
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Code = Outcome of the interview as coded by the CATI (Note. not all CATI's CATIs return a code, default 0)
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State = Current state for the agent, i.e. WRAP UP
Duration = The duration in seconds the call has been in that state
TelNum = Telephone number used to make the call
Type = Type of call made, i.e. Dialler, Preview, Manual etc
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Code = Outcome of the interview as coded by the CATI (Note not all CATI's CATIs return a code, default 0)
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RawDisconnectReasonRaw = Reason a call was disconnected when ISDN only (T1 / E1 etc.)
Recorded = Checkbox to show the call has been recorded
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Name = Agent given Name (often a code, not a real name)
Total = Total time for all states per session
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Timelines are an overview of the agent activity based on CATI Status, which is displayed graphically. Really useful for displaying on a Call Centre wallboard.
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Ports and Routes for the INVADE Solution for both SIP and PRI (ISDN) (T1 / E1 etc.)
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Ports
Port ID = Given port for the SIP / ISDN telco connectivity
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Selection Type = Order given to route i.e. Circular, Round Robin etc
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Additional Prefix = Additional prefix for all calls, i.e. 9 for an outside line
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Status messages are 'friendly' display of the INVADE Solution Logs and allow the Contact Centre to see the current state CATI / INVADE Solution. These are colour-coded based on message type
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| Note. The ability to Copy, Copy with Headers & Export data available from within this section at: Live Campaign: Closed Campaigns: 'Right Click' in a cell on the table and the user can: Copy an individual row From the picker in Calls (Live & Closed), you can follow the number selected and veiw viewveiw all the times that number has been used)  |
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