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Call Report allows a user to search for all the called number with given parameters.
Call Report also allows you to playback the recording for a call as described in Agent Dashboard section - From Feb 2020
Call Report default page header - Note, the version discussed on this page is available from WebPortal Version 1.9.15
|  | Note. the Columns & Filter Panel is available from the right-hand side as shown here. Filters will allow you to pick values for the matching column's cell value Below is the full list of columns & filters available |
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AgentName = Agent name returned from the search
CampaignName = Campaign name as created on the CATI
Code = The number affiliated with the Call 'Outcome' i.e 1
CodeDescriptor = The description associated with the call outcome 'Code'
Deleted = The recording of the call has been deleted
Outcome = Call Outcome returned from the search
Recorded = call recorded, Yes or No. Playback is available from the Call Search Section
TelNum = The telephone number returned from the search
TimeMake = Date and time the call was made i.e. May 1st 13:34:22
TimeIdle = The date and time the when agent is disconnected from the respondent and started 'Wrap up' May i.e. May 1st 13:41:22
TimeComplete = The date and time the call was completed i.e. i.e. May 1st 13:55:32
Action/DeleteRecording = If a call has been recorded 'click' 
to delete (you will receive a warning message to confirm)
Prefix(3) = The first 3 digits of the numbers returned in the Call report
Prefix(4) = The first 4 digits of the numbers returned in the Call report
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