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Call Search default page header - Note, the version discussed on this page is discontinued from WebPortal Version 1.9.15
|  | Note. the Columns & Filter Panel is available from the right-hand side as shown here. Filters will allow you to pick values for the matching column's cell value Below is the full list of columns & filters available |
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To use this feature, enter your number ~(i.e. extension number, cell number etc (Depending on Outbound set up) and the INVADE Solution will call you.
Note. By default you must start as a monitor, before progressing to Coach & Barge (forced from mid November 2020 Release)
Icons top right 
= INVADE Solution connected
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Example of a part number (toggle on) search (994) with the Call Type as 'DIALLER' between two dates (28 September 2018 & 29 September 2018). Code, Call Outcome, Agent & Campaign NOT selected
The generated report will include calls that have been recorded (Yes) and not recorded (No)
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From the highlighted record you can listen to the recording from this section by clicking on the 'Play' button. Note. Sound card and suitable speaker/headset required.
You can download the audio file in the default audio format for the INVADE Solution (native is .GSM)
Option to specify to search for recorded, not recorded and both recorded and not recorded.
- Option to limit search result count.
- Option to specify the minimum call duration required.
- Campaign selection autocomplete field will be pre-populated with campaigns that were run in the time frame specified in "Start date" and "End date".
- Once the campaign selected the agents that were participating in that campaign will be displayed for selection.
Call recording delete functionality
From the column picker select 'Deleted' & Action/Delete Recording (This can be disabled as part of the build)
- "Deleted" field - will show Yes/No values depending on whether the call recording has been deleted via WebPortal
- "Action/DeleteRecording" field - will present a
icon for initiating call recording deletion. Once clicked there will be warning/confirmation dialogue asking to proceed. Once call recording is deleted the callstat record will say that the call was recorded and present the recording file name in "RecordingFile" field in addition to that "Deleted" field will say "Yes" - confirming that the call recording file was deleted.
| Note. The ability to Copy, Copy with Headers & Export data available from within this section excluding the recordings audio file. Copy an individual row |
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