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Monitor - the ability to listen to the agent extension
Coach - the ability to listen and speak to the agent making the call
Barge - the ability to listen and speak to the agent & respondent
To use this feature, enter your number ~(i.e. extension number, cell number etc (Depending on Outbound set up) and the INVADE Solution will call you.
Note. By default you must start as a monitor, before progressing to Coach & Barge (forced from mid November 2020 Release)
Icons top right 
= INVADE Solution connected
...
Location = Booth location ID (note this is often the phone extension)
Duration = Time Agent has been in the current state i.e. in a call (INCALL)
Logged On = Date and Time Agent logged on to the Live Campaign
...
Unavail% = Percentage of total time the agent has been unavailable for a connected call for the campaign
Total = Total time when the agent logged in and joined the campaign
Monitors = Agent is actively being monitored/coached or barge
Rec = Calls for the Agent are been recorded (this is displayed as a coloured dot)
A = Agent is making a preview call (this is displayed as a coloured dot)
Status = Current state for the agent i.e. WRAP UP
ACT Tel = Respondent telephone number Agent currently connect
| Note. The ability to Copy, Copy with Headers & Export data available from within this section. 'Right Click' in a cell on the table and the user can: Copy an individual row |
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