Dialler Console is capable of reporting general dialler information and errors. These may be general dialler, CATI system connection, campaign, or agent issues.
The Error pane is at the bottom of the Dialler Console window. By default it is hidden but may be made visible by pressing the expansion button at the bottom left of the screen.
Within the Error pane there is a list of errors. These range in severity
Info: | Major normal system events and CATI connections. |
Warning: | Unusual events that should be noted but do not necessarily represent errors. |
Minor: | Problems that will not impact the general operation of the system. |
Serious: | Problems that may cause general operational failure to some or all of the system. |
Critical: | Problems that cause severe failure. |
Within the Error pane there is a vertical row of severity icons. Pressing anyone any one of these will toggle a filter on that severity type.
When an error it will not be seen in the Error pane if the error pane is not visible. However, users will be alerted in the Error alert row just above the Error pane
(or at the base of the window if the Error pane is not visible. The Error alert row shows which errors have occurred and the number of those errors. For example
Clicking on each error button will dismiss this error count until it occurs again.
CATI / Dialler Type | Severity | Error / Information Text |
DiallerAsm | MINOR | Cannot logon agent: No route to connect extension 0, ExtensionName |
DiallerAsm | MINOR | Agent session logon failed. Could not make connection: local congestion on Server:0, Server.Name |
|
DiallerAsm | MINOR | Agent Logged off while in call |
DiallerAsm | MINOR | Agent making call 0 while in waiting state, telNum |
DiallerAsm | MINOR | Agent session disconnected and failed to reconnect. Last attempt failure reason:0, logonDisconnectReason.ToString |
DiallerAsm | MINOR | Agent session logon failed. Could not complete connection. Last attempt failure reason:0, logonDisconnectReason.ToString |
DiallerAsm | MINOR | Cannot logon agent: License limit 0 agents reached, DiallerBase.LicenseConfig.TotalAgents |
DiallerAsm | WARNING | Sample request failed - No sample provided |
DiallerAsm | INFO | Sample flow restarted |
DiallerAsm | MINOR | Stopping Campaign with 0 agents still logged on and 1 connected calls, AgentsCountAll, ConnCallsCount |
DiallerAsm | WARNING | Campaign stopped 5 minutes previously - residual calls dropped |
DiallerAsm | WARNING | Campaign stopped 3 minutes previously - purging residual agents |
DiallerAsm | INFO | Trunk capacity exceeded at MMM dd hh mm, DateTime.Now |
DiallerAsm | INFO | Trunk capacity exceeded at MMM dd hh mm, DateTime.Now |
DiallerAsm | MINOR | Transfer of dialler call to agent 0 failed for reason:1. Agent made unavailbe, agent.DisplayName, failureReason |
DiallerAsm | INFO | Sample flow restarted |
DiallerAsm | CRITICAL | Licence Expired 0, LicenseConfig.Expires |
DiallerAsm | INFO | Dialler Started 0:MMM dd HH\\:mm, DateTime.Now |
DiallerAsm | INFO | Base Licensed for 0 agents, Temporary Override for 1 Agents, expires 2:dd/MMM/yyyy, LicenseConfig.Agents, ctl.Agents, ctl.Expires |
DiallerAsm | INFO | Base Licensed for 0 agents, Temporary Addition for 1 Agents, expires 2:dd/MMM/yyyy, LicenseConfig.Agents, ctl.Agents, ctl.Expires |
DiallerAsm | INFO | Licensed for 0 agents License Expires 1:dd/MMM/yyyy, LicenseConfig.Agents, LicenseConfig.Expires |
DiallerAsm | INFO | Licensed for 0 agents, LicenseConfig.Agents |
DiallerAsm | CRITICAL | Suitable Licence could not be found |
DiallerAsm | CRITICAL | Licence Expired 0, LicenseConfig.Expires |
DiallerAsm | INFO | Licence Changed. Base Licensed for 0 agents, Temporary Override for 1 Agents, expires 2:dd/MMM/yyyy, LicenseConfig.Agents, ctl.Agents, ctl.Expires |
DiallerAsm | INFO | Licence Changed. Base Licensed for 0 agents, Temporary Addition for 1 Agents, expires 2:dd/MMM/yyyy, LicenseConfig.Agents, ctl.Agents, ctl.Expires |
DiallerAsm | INFO | Licence Changed. Licensed for 0 agents License Expires 1:dd/MMM/yyyy, LicenseConfig.Agents, LicenseConfig.Expires |
DiallerAsm | INFO | Licence Changed. Licensed for 0 agents, LicenseConfig.Agents |
DiallerAsm | SERIOUS | Base License Decrypt Failed |
DiallerAsm | SERIOUS | Base License Decrypt Failed |
DiallerAsm | SERIOUS | Temporary License Twin Decrypt Failed |
DiallerAsm | SERIOUS | Temporary License Decrypt Failed |
DiallerAsm | SERIOUS | Temporary License Failed |
NipoDialler | SERIOUS | mis-match for SlaveIDs and Master IPs for NIPO CATI settings |
NipoDialler | INFO | Socket connection from 0 NIPO CATI, serverSockHi.RemoteIPAddr |
NipoDialler | INFO | Socket disconnection from 0 NIPO CATI, sockHi.RemoteIPAddr |
NipoDialler | INFO | Socket disconnection to 0 NIPO CATI, sockHi.RemoteIPAddr |
NipoDialler | INFO | Socket connection to NIPO CATI established 0,sockHi.RemoteIPAddr |
NipoDialler | SERIOUS | NIPO Socket disconnect forces close of Campaign |
NipoDialler | INFO | Socket disconnection from NIPO CATI. No Campaigns were open |
NipoDialler | CRITICAL | Socket disconnection from NIPO CATI while Campaigns still open |
NipoDialler | INFO | Socket disconnection from NIPO CATI. No Campaigns were open |
NipoDialler | SERIOUS | Socket disconnection from NIPO CATI while Campaigns still open. Attempting to recover |
NipoDialler | CRITICAL | Recovery of socket connection to NIPO CATI timed out |
NipoDialler | SERIOUS | Could not start new campaign named XXX: Campaign already exists, tempNM.CampName.value |
NipoDialler | SERIOUS | Could not start new campaign named XXX: Campaign already exists, NM.CampName.value |
NipoDialler | MINOR | Could not logon agent named XXX: An agent of that name is already logged on, NM.AgentName.value |
NipoDialler | MINOR | Could not logon agent named XXX on to Extension 1. That extension is already in use, NM.AgentName.value, Location |
NipoDialler | MINOR | Attempt to make call failed - Agent is already in a call |
NipoDialler | MINOR | Attempt to play a sound file failed - Agent was not in a call |
NipoDialler | MINOR | Attempt to start a recording - Agent was not in a call |
NipoDialler | INFO | Recovering socket reconnected sucesfully |
QuanceptDialer | INFO | Socket disconnection from Quancept. No Campaigns were open |
QuanceptDialer | CRITICAL | Socket disconnection from Quancept while Campaigns still open |
QuanceptDialer | SERIOUS | Quancept socket disconnect forces close of Campaign |
QuanceptDialer | SERIOUS | Attempt to start campaign with Qid 0 and Name 1 failed - campaign with that Qid is already open, QM.Params.projectQid, QM.Params.CampName |
QuanceptDialer | MINOR | Could not logon agent named XXX: the extension 1 is already logged on, QM.Params.extensionInterviewer, QM.Params.extensionName |
QuanceptDialer | MINOR | Attempt to make call failed - Agent is already in a call |
QuanceptDialer | MINOR | Attempt to play a sound file failed - Agent was not in a call |
QuanceptDialer | MINOR | Attempt to start a recording - Agent was not in a call |
QuanceptDialer | INFO | Socket connection from 0 Quancept, serverSockHi.RemoteIPAddr |
QuanceptDialer | INFO | Socket disconnection from 0 Quancept read, sockHi.RemoteIPAddr |
QuanceptDialer | INFO | Socket disconnection from 0 Quancept send, sockHi.RemoteIPAddr |
DiallerTestUI | INFO | Running in simulation |
SPSSDialler | INFO | Socket disconnection from SPSS. No Projects were open |
SPSSDialler | SERIOUS | Socket disconnection from SPSS while Projects still open |
SPSSDialler | MINOR | Could not logon agent named XXX: the extension 1 is already logged on, AgentName, Extension |
SPSSDialler | MINOR | Attempt to make call failed - Agent is already in a call |
SPSSDialler | MINOR | Attempt to start a recording - Agent was not in a call |
SPSSDialler | INFO | Socket connection from 0 SPSS, serverSockHi.RemoteIPAddr |
SPSSDialler | INFO | Socket disconnection from 0 SPSS read, sockHi.RemoteIPAddr |
NOTE. ConfirmIT is know known as FORSTA | ||
ConfirmITDialler | SERIOUS | Disconnection from |
FORSTA CATI 0, ClientIPAddress |
ConfirmITDialler | SERIOUS |
FORSTA CATI Termination forces close of Campaign |
ConfirmITDialler | SERIOUS | Connection to |
FORSTA CATI 0 remade, ipAddress |
ConfirmITDialler | INFO | Connection to |
FORSTA CATI 0, ipAddress |
ConfirmITDialler | INFO | Remote connection to |
FORSTA CATI 0, ipAddress |
ConfirmITDialler | MINOR | Agent named \0/1\: already on 2. Repeat logon ignored, agentId, agentName, agentExtension |
ConfirmITDialler | MINOR | Could not logon agent named \0/1\: Agent is already logged on 2, agentId, agentName, agent.ExtensionName |
ConfirmITDialler | MINOR | Could not log on agent \0/1\ to 2. \3/4\ is on it, agentId, agentName, agentExtension, agent.Name, agent.DisplayName |
ConfirmITDialler | MINOR | Could not logon agent named XXX: An agent of that name is already logged on, agentId |
ConfirmITDialler | MINOR | Could not logon agent named XXX: An agent of that name is already logged on, agentId |
ConfirmITDialler | MINOR | Attempt to make call failed - Agent is already in a call |
ConfirmITDialler | MINOR | Attempt to make call failed - Agent is already in a call |
ConfirmITDialler | MINOR | Attempt to start a recording - Agent was not in a call |
ConfirmITDialler | MINOR | Attempt to stop a recording - Agent was not in a call |
ConfirmITDialler | MINOR | Attempt to play a sound file failed - Agent was not in a call |
ConfirmitDiallerLib | INFO | Remote connection to |
FORSTA CATI 0, ipAddress |
ConfirmitMasterASM | INFO | Remote connection to |
FORSTA CATI 0, ipAddress |
ConfirmitMasterASM | INFO | Remote connection to |
FORSTA CATI 0, ipAddress |
ConfirmitMasterASM | MINOR | Could not logon agent named XXX: An agent of that name is already logged on, agentId |
ConfirmitMasterASM | MINOR | Could not logon agent named XXX: An agent of that name is already logged on, agentId |
ConfirmitMasterASM | MINOR | Could not logon agent named XXX: An agent of that name is already logged on, agentId |
ConfirmitMasterASM | MINOR | Could not logon agent named XXX: An agent of that name is already logged on, agentId |
ConfirmitMasterASM | MINOR | Could not logon agent named XXX: An agent of that name is already logged on, agentId |
ConfirmitMasterASM | MINOR | Could not logon agent named XXX: An agent of that name is already logged on, agentId |