Call Report is a section available from the side menu, available to authorised users.
Call Report allows a user to search for all the called number with given parameters.
Call Report also allows you to playback the recording for a call as described in Agent Dashboard section - From Feb 2020
Call Report default page header - Note, the version discussed on this page is available from WebPortal Version 1.9.15
|  | Note. the Columns & Filter Panel is available from the right-hand side as shown here. Filters will allow you to pick values for the matching column's cell value Below is the full list of columns & filters available |
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AgentName = Agent name returned from the search
CampaignName = Campaign name as created on the CATI
Code = The number affiliated with the Call 'Outcome' i.e 1
CodeDescriptor = The description associated with the call outcome 'Code'
Deleted = The recording of the call has been deleted
Outcome = Call Outcome returned from the search
Recorded = call recorded, Yes or No. Playback is available from the Call Search Section
TelNum = The telephone number returned from the search
TimeMake = Date and time the call was made i.e. May 1st 13:34:22
TimeIdle = The date and time the when agent is disconnected from the respondent and started 'Wrap up' May i.e. May 1st 13:41:22
TimeComplete = The date and time the call was completed i.e. i.e. May 1st 13:55:32
Action/DeleteRecording = If a call has been recorded 'click' 
to delete (you will receive a warning message to confirm)
Prefix(3) = The first 3 digits of the numbers returned in the Call report
Prefix(4) = The first 4 digits of the numbers returned in the Call report
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Option to specify to search for recorded, not recorded and both recorded and not recorded.
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Campaign selection autocomplete field will be pre-populated with campaigns that were run in the time frame specified in "Start date" and "End date".
Once the campaign selected the agents that were participating in that campaign will be displayed for selection.
Call recording delete functionality
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