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Example of a part number (toggle on) search (994) with the Call Type as 'DIALLER' between two dates (28 September 2018 & 29 September 2018). Code, Call Outcome, Agent & Campaign NOT selected
The generated report will include calls that have been recorded (Yes) and not recorded (No)
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From the highlighted record you can listen to the recording from this section by clicking on the 'Play' button. Note. Sound card and suitable speaker/headset required.
You can download the audio file in the default audio format for the INVADE Solution (native is .GSM)
Option to specify to search for recorded, not recorded and both recorded and not recorded.
- Option to limit search result count.
- Option to specify the minimum call duration required.
- Campaign selection autocomplete field will be pre-populated with campaigns that were run in the time frame specified in "Start date" and "End date".
- Once the campaign selected the agents that were participating in that campaign will be displayed for selection.
| Note. The ability to Copy, Copy with Headers & Export data available from within this section excluding the recordings audio file. Copy an individual row |
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