...
- Campaign selection autocomplete field will be pre-populated with campaigns that were run in the time frame specified in "Start date" and "End date".
- Once the campaign selected the agents that were participating in that campaign will be displayed for selection.
Call recording delete functionality
From the column picker select 'Deleted' & Action/Delete Recording
- "Deleted" field - will show Yes/No values depending on whether the call recording has been deleted via WebPortal
- "Action/DeleteRecording" field - will present a
icon for initiating call recording deletion. Once clicked there will be warning/confirmation dialogue asking to proceed. Once call recording is deleted the callstat record will say that the call was recorded and present the recording file name in "RecordingFile" field in addition to that "Deleted" field will say "Yes" - confirming that the call recording file was deleted.
| Note. The ability to Copy, Copy with Headers & Export data available from within this section excluding the recordings audio file. Copy an individual row |
|---|
...