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- In the core dialler configuration, the INVADE Manual Dial Solution parameter is set to lock the dialler as 'Manual Dial Solution' and the dialler will not be able to initiate any calls regardless of any external, internal CATI or tools connected via the API.
- An agent manual dial table exists in the database. This is used to store the number to be dialled, as presented by the CATI.
- A manual dialplan exists which is activated when the agent manually initiates a call. This dialplan executes the following:
Checks that the number presented by the CATI is not "null".
Checks that the number to be dialled by the agent matches the number to be dialled presented by the CATI (by checking the table detailed above).
Updates the agent dialling table to nullify the number to be dialled by the agent.
Sets the Caller ID for the call.
Dials the number.
How it Works for the CATI Campaign creator and the Agent 'Dialling'
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