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Comment: change to Export description.

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Monitor - the ability to listen to the agent extension
Coach - the ability to listen and speak to the agent making the call
Barge - the ability to listen and speak to the agent & respondent

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ACT Tel = Respondent telephone number Agent currently connect

Image Added

Note. The ability to Copy, Copy with Headers & Export data available from within this section.

'Right Click' in a cell on the table and the user can:

Copy an individual row
Copy an individual row with the headers from the table
Export the full table to a.CSV or Microsoft Excel