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All Agents - Will show all live (active) campaigns and agents currently active on the INVADE Solution (Note. the campaign must be running with the agent logged on to see data on the agent). You may be familiar with the section, as it is also available per campaign within WebConsole.
All Agents default page header
On the right-hand side is the INVADE Solution monitoring tools allowing you to interact with the extension in 3 ways:
Monitor - the ability to listen to the agent extension
Coach - the ability listen and speak to the agent making the call
Barge - the ability to listen and speak to the agent & respondent
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User 
= Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'
| All Agents - The 'Tool Panel' can be toggled to show
| Note. the tool panel Columns & Filter Panel is available from any column Filters will allow you to pick values for the matching column's cell value Below is the full list availableof columns & filters available |
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Name = Agent given Name (often a code not a real name)
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