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What are - Campaign Stats
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Started = Date and time: the Campaign The campaign was started on the INVADE Solution
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Bottom Menu bar - Below the main WebConsole window
From here, you can further view data provided by the INVADE Solution and CATI by default this . This will display the Agents tab.
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On the right-hand side are the INVADE Solution monitoring tools, allowing you to interact with the extension in 3 ways:
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To use this feature, enter your number ~(i.e. extension number, cell number, etc. (Depending on the Outbound setup) and the INVADE Solution will call you.
Note. By default, you must start as a monitor , before progressing to Coach & Barge.
Main Tabs - From here, you can further view data provided by the INVADE Solution and CATI , by default this will display the Agents tab.
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Agents - as previously discussed, the 'Tool Panel' can be toggled to show the columns you require
ACT Tel = Respondent telephone number Agent currently connect connected to
Agent Calls = Agent preview & manual type calls made
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Dialler Calls = Calls handled by the Agent from the Dailler
InCall % = Percentage of the total time the agent in a call for the campaign
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Code = Outcome of the interview as coded by the CATI (Note. not all CATI's CATIs return a code, default 0)
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TelNum = Telephone number used to make the call
Type = Type of call made, i.e. Dialler, Preview, Manual etc
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Code = Outcome of the interview as coded by the CATI (Note not all CATI's CATIs return a code, default 0)
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