All Agents is a section available from the side menu , available to authorised users.
All Agents - Will show all live (active) campaigns and agents currently active on the INVADE Solution (Note. the campaign must be running with the agent logged on to see data on the agent). You may be familiar with the section, as it is also available per campaign within WebConsole.
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Unavail% = Percentage of total time the agent has been unavailable for a connect connected call for the campaign
Total = Total time when the agent logged in and joined the campaign
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