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Title - Call Search, the current section you are viewing within the INVADE Solution
Phone Number = enter the number you are wanting to search
Partial match (toggle button) = if the phone number entered is only a part of a number, you can toggle to look for similar numbers
Call Outcome = The ability to drill down to the type of call i.e. searching for a number that has recived received 'Abandoned' calls
Call type = The ability to drill down to the type of call i.e. INBOUND for a number that was unable to reach the call centre
Agent = The ability to drill down to the any Agent that has been logged to the CATI and used on the INVADE Solution
Campaign = The ability to drill down to any campaign activated on the CATI and used on the INVADE Solution
Start Date = Start date for the Call Search
End Date = End Date for the Call Search
Magnifying Glass (
) = Commit the search (enter)
Gray Column titles
TelNum = The telephone number returned from the search
Agent = Agent name returned from the search
Outcome = Call Outcome returned from the search
InterviewID = The identifier for the call as assigned by the CATI Note. This is dependant on the CATI API / Bridge
CampaignName = Campaign name as created on the CATI
Recorded = call recorded, true & not recorded false note. playback is available post after the search have been returned and discussed further in this document
TimeMake = Date and time the call was made i.e. May 1st 13:34
TimeDisconnect = Date and time the call was disconnected by the respondent i.e. May 1st 13:55 Note. if Agent hangup this is 'null' and displayed as Jan 1st 00:00
On the upper right-hand side is the INVADE Solution monitoring tools allowing you to interact with the extension in 3 ways:
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How to build and generate a Call Search
Example of a partial part number (togle toggle on) search (994) with the Call Type as 'DIALLER' between two dates (1 May 2018 & 2 May 2018). Call Outcome, Agent & Campaign NOT selected
The genrated generated report will include calls that hane have been recoreded recorded (true) and not recoreded recorded (false)
From the highlited highlighted record you can lisen listen to the recording from this section by clicking on the 'Play' button. Note. Sound card and suitable speaker/headset required.
You can down load download the audio file in the default lagunage language for the INVADE Solution (native is .GSM)
You can export all the records (excluding the recording) to .CSV file
NOTE. If you navagate navigate away froom from this section the Call Search report will need to be genareted againrerun