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All Agents - Will show all Live live (active) campaigns and agents currently active on the INVADE Solution (Note. the campaign must be running with the agent logged on to see data on the agent). You may be familiar with the section, as it is also available per campaign within WebConsole.
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All Agents default page header
On the right-hand side is the INVADE Solution monitoring tools allowing you to interact with the extension in 3 ways:
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Location = Booth location ID (note this is often the phone extentionextension)
Duration = Time Agent has been in the current state i.e. in a call (IN CALLINCALL)
Logged On = Date and Time Agent logged on to the Live Campaign
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Wrap % = Percentage of total time the agent is in Wrap Up at then the end of a connected call for the campaign
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Unavail% = Percentage of total time the agent has been unavalible unavailable for a connect call for the campaign
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