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All Agents default page header
On the right hand side is the INVADE Solution monitoring tools allowing you to interact with the extension in 3 ways:
Monitor - the ability to listen to the agent extension
Coach - the ability listen and speak to the agent making the call
Barge - the ability to listen and speak to the agent & respondent
To use this feature, enter your number ~(i.e. extension number, cell number etc (Depending on Outbound set up) and the INVADE Solution will call you.
Icons top right 
= INVADE Solution connected
User 
= Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'
All Agents - as previously discussed, the 'Tool Panel' can be toggled to show the columns you require
Name = Agent given Name (often a code not a real name)
Campaign = Campaign name as set within the CATI design
Location = Booth location ID (note this is often the phone extention)
Duration = Time Agent has been in the current state i.e. in a call (IN CALL)
Logged On = Date and Time Agent logged on to the Live Campaign
Dllr Calls = Calls handled by the Agent from the Dailler
Agent Call = Calls made by the Agent via the Dailer (Set up depending)
InCall % = Percentage of total time the agent in a call for the campaign
Wrap % = Percentage of total time the agent is in Wrap Up at then end of a connected call for the campaign
Wait % = Percentage of total time the agent has is waiting for a connected call for the campaign
Unavail% = Percentage of total time the agent has been unavalible for a connect call for the campaign
Total = Total time when the agent logged in and joined the campaign
Monitors = Agent is actively being monitored / coached or barge
Rec = Calls for the Agent are been recorded (this is displayed as a coloured dot)
A = Agent is making a preview call (this is displayed as a coloured dot)
Status = Current state for the agent i.e. WRAP UP
ACT Tel = respondent telephone number Agent currently connect