The Transfer Widget part of the INVADE CATI Interviewer but can also be stand alone. The Transfer Widget is created a web component meaning as long as you have the library (app-session-controller.js) in the script section of html. Information for this code set can be found at https://invade.atlassian.net/l/c/6YX774BX
Actions below refer to a connect call in session with an Agent / Interviewer
Once connected to a call you will see the following screen:
You are able to put the call on hold by pressing hold and press cancel to take them off hold:
You can start a transfer by typing in the phone number in the target field and click “start transfer” this can also be done while the respondent is on hold:
Note. if not on hold already the respondent will be put on hold
Once the target number has connected the target will go green
If you want to talk to the respondent again and put the target on hold click the “respondent” button:
If you want to talk to both the target and the respondent at the same time click the “Conference” button:
Once the target number is no longer needed click “cancel” button: