Field Descriptors

Abandon calls %

Abandonspc

Percentage of abandoned calls across the campaign.

Abandoncalls across all %

(100 * sum(Abandons)) / Calls

Percentage of abandoned calls across all the campaign sessions.

AgentCalls

AgentCalls

Agent preview & manual type calls made

AgentConnections

AgentConnections

Total connected agent preview & manual type calls made

AgentConnections %

AgentConnectionspc

Percentage of agent connected Preview & Manual type calls made

AgentNoAnswers

AgentNoAnswerspc

Total Agent coded no answer from respondent connected Preview & Manual type calls made

AgentBusies

AgentBusies

Total Agent calls coded as busy from respondent connected Preview & Manual type calls made

AgentBusies %

AgentBusiespc

Percentage of agent calls coded as busy from respondent connected Preview & Manual type calls for the campaign

AgentBadAdresses

AgentBadAdresses

Total Agent calls coded as a bad address 

AgentBadAdresses %

AgentBadAdressespc

Percentage of agent calls coded as a bad address 

AgentCongestions

AgentCongestions

Total Agent calls coded as congested (local or provider congestion)  

AgentCongestions %

AgentCongestions %

Percentage of agent calls coded as congested (local or provider congestion) 

AgentOthers

AgentOthers

Total Agent calls coded as other (often the agent is unsure of correct coding or unexpected outcome)

AgentOthers %

AgentOthers %

Percentage of agent calls coded as other (often the agent is unsure of correct coding or unexpected outcome)

Abandons

Abandons

Total number of calls by the dialler coded as abandoned 

Abandons %

Abandons %

Percentage of abandoned calls made by the dialler

AMD

AMD

Answer Machine Detection on / off

AMDs

AMDs

Total number of calls by the dialler detected as answer machines 

AMDs %

AMDspc

Percentage of Answer Machine Detection outcomes for calls made by the dialler

Busies

Busies

Total number of calls made by the dialler coded as busy

Busies %

Busiespc

Percentage of calls coded as busy in a campaign

BadAdresses

BadAdresses

Total calls made by the dialler coded as Bad Address 

BadAdresses %

BadAdressespc

Percentage of calls coded as Bad Address

BadTransfers

BadTransfers

Total calls transferred but not connected to the destination such as extension number / IVR etc

BadTransfers %

BadTransferspc

Percentage of calls transferred but not connected to the destination in the campaign

ConnectedOutCalls

ConnectedOutCalls

Total Number of calls made by agents that connected

CLID

CLID

Calling Line IDentifier - Number displayed to respond on a compatible device (NOTE: in certain countries, this can be displayed a word) 

Connected

Connected

Total calls connected for the camapign (agent calls, dialler calls , Inbound calls)

Calls

Calls

Total number of calls made by the dialler 

Connections

Connections

Total number of connected calls that were made by the dialler 

Connections %

Connectionspc

Percentage of connected calls made by the dialler in a campaign

ClosedDateTime

ClosedDateTime

Date & time when the campaign was stopped

Closed

Closed

Displayed as a string rather than explicit date & time

Campaign

Name

Name of the campaign

Congestions

Congestions

Total dialler calls coded as congested (local or provider congestion)  

Congestions %

Congestionspc

Percentage of dialler calls coded as congested (local or provider congestion) for the campaign 

Date

Date

The date displayed in format Year / Month / Day

DialingPeak

DialingPeak

The highest amount of calls in progress

DiallerName

DiallerName

Given name of the INVADE Solution 

Faxes

Faxes

Total number of fax machines detected

Faxes %

Faxespc

Percentage of fax machines detected in a campaign

FastDrops

FastDrops

Total number of fast drops 

FastDrops %

FastDropspc

Percentage of fast drops in a campaign

GroupID

GroupID

Group identifier (numeric) for skills-based routing 

GroupName

GroupName

Name given for the group (alphanumeric & Numeric) 

CampaignID

ID

Campaign identifier (alphanumeric) 

Inbound Calls

InCalls

The number of inbound calls received in the campaign 

ConnectedInCalls

ConnectedInCalls

The number of inbound calls received in the campaign and taken by agents (outcome SUCCESS)

Inbound Connections

InConnections

The number of inbound calls received in the campaign and taken by agents (outcome SUCCESS)

Inbound Connections %

InConnectionspc

Percentage of inbound connections over all Inbound calls

Inbound FastDrops

InFastDrops

The number of inbound calls received in the campaign but dropped by call before reaching an agent

Inbound FastDrops %

InFastDropspc

Percentage of inbound fast drops  over all Inbound calls

InterfaceType

InterfaceType

Connected CATI identifier ie. NIPO = 0

IsParent

IsParent

Parent campaign for the Group  

Method

DialMethod

Selected dialling method to making dialler calls i.e. Predictive

NumAgentsPeak

NumAgentsPeak

Peak number of agent on campaign

NumAgentsAvg

NumAgentsAvg

Average number of agents on campaign

NA Timeout

NATimeout

No answer time out for calls made by the dialler

NoAnswers

NoAnswers

Total number of no answers for calls made by the dialler

NoAnswers %

NoAnswerspc

Percentage of no answers for calls made by the dialler

OvrDl %

OverDialRate * 100

Overdial rate percentage currently

Others

Others

Total number of outcome OTHER  for calls made by the dialler. See the disconnect reason of calls

Others %

Otherspc

Percentage of others for calls made by the dialler.

OverDialRate

OverDialRate

Overdial rate currently as decimal value 

OverDialAvg

OverDialAvg

Overdial rate average as decimal value 

Peak

ConnectedPeak

Peak concurrently connected calls

ProjectID

ProjectID

Project identifier as GUID (passed by the CATI if supported)

PreCalls

PreCalls

Number of pre-calls is the number of sample records received from the CATI but yet to be called

ParentID

ParentID

Parent campaign identifier

Rec

CallRecord

Call recording enabled true/false

Started

StartedDateTime

Campaign started date & time

State

State

Current campaign state

StartedDateTime

StartedDateTime

Campaign start date & time

TalkTime

TalkTime

Percentage of time agents spent in Talk state

TTA

TTA

The Average time for calls that connected to be answered in seconds (not inbound calls) 

TrunkUsage

TrunkUsage

Current trunk usage (number of channels currently in use)

TrunkUsagePeak

TrunkUsagePeak

Peak concurrent usage of trunks

TimeTotal

TimeTot

Total time agent spent logged in (in seconds if exported)

TalkTimeTotal

TalkTimeTot

Total time agent spent talking (in seconds if exported)

TalkTimePerConnect

TalkTimePerConnect

Talk time per connect (in seconds if exported)

Target

TargetRate

Target abandon rate

UnAvailableTime

UnAvailableTime

Percentage of time agents spent in Unavailable state

UnAvailableTimeTotal

UnAvailableTimeTot

Total time of agents being in Unavailable state (in seconds if exported)

UnAvailableTimePerConnect

UnAvailableTimePerConnect

Unavailable time per connect (in seconds if exported)

WrapTime

WrapTime

Percentage of time agents spent in Wrap state

WaitingTime

WaitingTime

Percentage of time agents spent in Waiting state

WrapTimeTotal

WrapTimeTot

Total time of agents being in Wrap state (in seconds if exported)

WaitingTimeTotal

WaitingTimeTot

Total time of agents being in Waiting state (in seconds if exported)

WrapTimePerConnect

WrapTimePerConnect

Wrap time per connect (in seconds if exported)

WaitingTimePerConnect

WaitingTimePerConnect

Waiting time per connect (in seconds if exported)

Agent count

NumAgents

Total number of agents currently logged on to in the live campaign only (will show 0 for closed campaigns)

InCall %

NumInCallpc

Percentage of agents currently in InCall state (connected)

InCall

NumInCall

Number of agents currently in InCall state (connected)

NumUnAvailable

NumUnAvailable

Number of agents currently in UnAvailable state 

NumUnAvailable%

NumUnAvailablepc

Percentage of agents currently in UnAvailable state

Wait %

NumWaitingpc

Percentage of agents currently in Wait state

Wait

NumWaiting

Number of agents currently in Waiting state

Wrap %

NumWrappc

Percentage of agents currently in Wrap state

Wrap

NumWrap

Number of agents currently in Wrap state

AgentID

AgentID

Unique agent session GUID

AgentName

AgentName

Agent name presented by CATI

AgentDisplayName

AgentDisplayName

Agent display name presented by CATI (if supported)

CampaignID

CampaignID

Unique campaign GUID

CampaignName

CampaignName

Campaign name presented by CATI

CampaignDisplayName

CampaignDisplayName

Campaign display name presented by CATI (if supported)

ChannelName

ChannelName

Channel name on which call was made

CallerID

CallerID

CallerID presented to the respondent call for outgoing calls or received for incoming calls

Call Type

Type

Call type (DIALLER = 0, AGENT = 1, INBOUND = 2, SESSION = 4)

Code

Code

Call outcome code sent by CATI

CodeDescriptor

CodeDescriptor

Call outcome code descriptor sent by CATI (if supported)

ConnectToDisconnectIdle

ConnectToDisconnectIdle

Duration in seconds between Connect and DisconnectIdle (respondent hangup)

Dialler

DiallerName

Dialler name

DialledNum

DialledNum

Telephone number dialled

DialledNumMatched

DialledNumMatched

Telephone number matched exact prefix

DataBaseID

DataBaseID

Internal database identifier for the sample provided by theCATI

Duration

Duration

Used for live status information this is the about of time the call has been in the current state

Date

Date

Date when the call was made(no time)

DisconnectReason

DisconnectReason

Disconnect reason from telephony platform

DisconnectToIdle

DisconnectToIdle

Duration in seconds between Disconnect and Idle (valid only if the respondent hung up first)

ID

ID

Internal call identifier

InterviewID

InterviewID

Interview ID provided by CATI

IdleToComplete

IdleToComplete

Duration in second between Idle and Complete (wrap time)

MakeToRingback

MakeToRingback

Duration between when the call was placed and ringing signal received

MakeToFail

MakeToFail

Duration between when the call being made and call receiving a failure from the network 

Outcome

Outcome

Call outcome - a high level call progress outcome 

PortName

PortName

Port name on which the call was placed

PortID

PortID

Port id on which the call was placed

RawDisconnectReason

RawDisconnectReason

Disconnect reason reported by telephony platform (ISDN failure code)

RingbackToConnect

RingbackToConnect

Duration between when ring signal returned by the network and call connect (where no ringing signal is received

and the call connects this is calculated to be the time between the call make and connection events)

RingbackToFail

RingbackToFail

Duration between the ring signal and call fail (conventionally a call should not ring and fail,

but it can happen in irregular networks)

Recorded

Recorded

Whether the call was recorded

RecordingFile

RecordingFile

Recording file name

SupplyToMake

SupplyToMake

Duration between the number was supplied by CATI and the call being made by the dialler

Server

Server

Server name on which the call took place

SampleID

SampleID

Internal ID of the Sample associated with the call

TelNum

TelNum

Telephone number provided by CATI

TimeSupply

TimeSupply

Date and time when the sample was supplied by CATI

TimeMake

TimeMake

Date and time when the call was made

TimeRingback

TimeRingback

Date and time when the call started ringing

TimeFail

TimeFail

Date and time when the call failed

TimeConnect

TimeConnect

Date and time when the call connected

TimeDisconnect

TimeDisconnect

Date and time when the call disconnected

TimeIdle

TimeIdle

Date and time when the interview went idle

Deleted

Deleted

Wheteher the call recording was deleted via WebPortal

TimeComplete

TimeComplete

Date and time when the call completed/coded

Action/DeleteRecording

N/A

Only in UI, column contains button to delete the recording

Prefix(3)

TelNum.substring(0, 3)

Representing first 3 digits of TelNum

Prefix(4)

TelNum.substring(0, 4)

Representing first 4 digits of TelNum

Agent Calls

Calls

Number of agent (preview) calls made by the agent

Agent Calls p/h

(Calls / TimeTot) * 3600

Number of agent (preview) calls made by agent per hour

All Calls p/h

((Calls + InCall) / TimeTot) * 3600

Number of agent & dialler calls made by agent per hour

Busies

Busies

Number of busy calls

Busies %

Busiespc

Percentage of busy calls

BadAdresses

BadAdresses

Number of BadAddress calls

BadAdresses %

BadAdressespc

Percentage of BadAddress calls

Congestions

Congestions

Number of Congestion calls

Congestions %

Congestionspc

Percentage of Congestion calls

CampaignID

CampaignID

Unique campaign GUID

Campaign

CampaignName

Campaign name

ConnectedOutCalls

ConnectedOutCalls

Number of connected outbound calls (agent & dialler)

Connections

Connections

Number of Connected calls

Connections %

Connectionspc

Percentage of Connected calls

Dialler Calls

InCalls

Number of dialler calls 

Dialler Calls p/h

(InCalls / TimeTot) * 3600

Dialler calls per hour

DiallerName

DiallerName

Dialler name

Date

Date

Date when the call was placed (no time)

GroupID

GroupID

Agent group identifier

Location

Location

Agent location (extension number)

Logged On

LoggedOnDateTime

Logged on date and time

Logged Off

LoggedOffDateTime

Logged off date and time

Name

Name

Agent name presented by CATI

NoAnswers

NoAnswers

Number of NoAnswer calls

NoAnswers %

NoAnswerspc

Percentage of NoAnswer calls

Others

Others

Number of Other calls

Others %

Otherspc

Percentage of Other calls

ParentID

ParentID

Parent campaign ID

ProjectID

ProjectID

Campaign ID

TalkTimeTotal

TalkTimeTot

Total time spent talking

TalkTime %

TalkTime

Percentage of time agent spent in InCall state

TimeTotal 

TimeTot

Total time in logged on state

TalkTimePerConnect s

TalkTimePerConnect

Talk time per call connect

UnAvailableTimeTotal

UnAvailableTimeTot

UnAvailable time total

UnAvailableTime %

UnAvailableTime

Percentage of time agent spent in Unavailable state

UnAvailableTimePerConnect s

UnAvailableTimePerConnect

UnAvailable time per connect

WrapTimeTotal

WrapTimeTot

Wrap time per connect

WaitingTimeTotal

WaitingTimeTot

Waiting time total

WrapTime %

WrapTime

Percentage of time agent spent in Wrap state

WaitingTime %

WaitingTime

Percentage of time agent spent in Waiting state

WrapTimePerConnect s

WrapTimePerConnect

Wrap time per connect

WaitingTimePerConnect s

WaitingTimePerConnect

Wait time per connect