Virtual Customer Service Desk (VCSD)
What is the Virtual Customer Service Desk (VCSD)
The InVADE Virtual Customer Service Desk (VCSD) was created to allow third party support desks to restart services and gain information on the status of certain applications like the core Dialler Service and PRI lines connected to an InVADE Dialler.
On the following page the options are listed along with which service they restart, or what data they provide.
Connecting to VCSD Shell
The Virtual customer service desk is a bash shell, meaning it represents itself as an administration console on each Dialler. To access the VCSD the user must be able to SSH to the Dialler on which it is installed.
The VCSD console is accessed using the SSH protocol. The SSH utility InVADE recommends is Putty. You can download Putty from the following URL:
http://the.earth.li/~sgtatham/putty/latest/x86/putty.exe
Once this has been downloaded, open the application and type the Dialler’s IP address into the “Host Name (or IP address) field.
Default VCSD shell options
Restart InVADE Service
This option will restart the INVADE Dialler service. This is the core component of the Dialler.
When you select the option to restart the InVADE Service you will first be asked to confirm that you wish to take this action.
Once you have confirmed you wish to restart the service you will be provided with a status window showing the outcome of this action.
Restart Telephony Services
This option is the telephony software which manages all audio and performs calls.
When you select the option to restart the Telephony Service you will first be asked to confirm that you wish to take this action.
Once you have confirmed you wish to restart the service you will be provided with a status window showing the outcome of this action.
Restart InVADE Remote Access
This is the service that maintains our (InVADE’s) remote access to the Dialler systems.
When you select the option to restart the Remote Access you will first be asked to confirm that you wish to take this action.
Once you have confirmed you wish to restart the service you will be provided with a status window showing the outcome of this action.
Restart Web Service
This option will restart the web service running on the Dialler. This service is used for accessing Dialler Console and MRT.
When you select the option to restart the Web Service you will first be asked to confirm that you wish to take this action.
Once you have confirmed you wish to restart the service you will be provided with a status window showing the outcome of this action.
Show Status of PRI Spans
In cases where you are using E1 lines over SIP, this option will show the status of any E1/T1 lines connected to the server.
When you select the option to show the status of PRI Spans you will first be asked to confirm that you wish to take this action.
Once you have confirmed you will be provided with a status window showing the outcome of this action.
Show Status of Invade HA
In cases where you are using an Invade HA solution you will need to identify which server is running with the role Primary and which one with the role Secondary.
Once you have confirmed you wish to show the status of Invade HA it will show "none" for a server with the role Secondary and "all" for the role Primary.
Reboot Server
This option allows you to reboot the whole server.
When you select the option to reboot the server you will first be asked to confirm that you wish to take this action. Once you have selected confirm the system will perform a restart.
Exit
This option allows you to exit the application and will close your connection to the Virtual Customer Service Desk.
Disclaimer
The VCSD tool can cause severe disruption to the normal operation of the Dialler. In many cases it can also disrupt the system logging and make investigation by InVADE engineers difficult or impossible.
!! Do not restart the core Dialler services without instruction or training from a member of the InVADE support desk !!
If VCSD breaks the Dialler due to customer negligence or misuse, then please be forewarned that no blame can be passed on to InVADE.