VCSD (Virtual Customer Service Desk) - Builder

VCSD is a section available from the side menu available to authorised & INVADE trained users only.

VCSD is a powerful tool that contains additional tabs for various self administration tools

Open

VCSD default page header

Open

Server Administration

Title VCSD = current module you are viewing

Icons top right = INVADE Solution connected

User  = Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'

Key - Module & Info

OS = The operating system used by the INVADE Solution (native to Linux Red Hat) 

Remote Access = INVADE Solution remote access tool (for onsite / VM / private cloud. INVADE Cloud Solution  will show a 

Asterisk = The Asterisk (Telephony platform) version installed and running information 

Dialler = The Version of the INVADE Solution Components

Key - Status

 = Not active

= Active

Key - Actions

 = Shut Down the service

= Restart the service

Using the VCSD interface

VCSD has to 'Actions' that can take place

Shut Down  By confirming this action you will shut down the service associated with this button. WARNING - this action can only be reverted with manual intervention on a physical server or via a virtual environment control panel, such as vSphere.

Restart  By confirming this action you will restart the service associated with this button. WARNING - This action can only be used in the correct order

Once an Action Button has been clicked you will receive a warning message and confirmation is required to continue.

SIP Endpoints

This section will display all configured SIP endpoints on the INVADE Solution. Each row in the grid represents a configured SIP endpoint. Row colour represent state of the endpoint.

• Green - connected and in active call.

• Yellow - registered but not in active call.

• Red - configured and unregistered SIP endpoint
  
  
  

It is possible to right click on any registered and active extension to get a menu option “Trace” which will navigate to the next section “Ping/Trace” for further analysis of the extensions IP address.

Ping/Trace

This section allows to ping and trace an IP address from the INVADE Solution.

The result of “Ping/Trace” will contains all the ping and traceroute information, including hops.

Packet Capture

This section enables you to run packet captures on the dialler server. Configuration of the trace allows you to set the following parameters:

Capture type - there is a predefined set of packet capture ports which will be configure by Invade. There is an option to switch to “Advanced” mode to specify required ports for the packet capture manually.

Capture size - the size of the packet capture files

Rotation count - the number of files to rotate in order to safe disk space

Auto stop - allows you to specify auto stop timer which will stop the packet capture.

The packet captures can be stopped manually by clicking “Stop” button, they will be stopped by “Auto stop” timer or the packet capture process is kill on the server. Once stopped the tool will create an archive of packet capture files which can be downloaded by clicking on “Download”

AWS VPN(s)
This section will provide information about the linked AWS VPN tunnels. *if applicable

OpenVPN(s)

This section will provide information about all connected OpenVPN clients. *if applicable

NOTE. Training on the INVADE VCSD is available through the customer support desk and is part of the SLA as a remote teaching session.