Desk View is a section available from the side menu, available to authorised users.
Desk View allows a user to create a graphical layout of the call centre floor.
Desk View default page header
On the right-hand side is the INVADE Solution monitoring tools allowing you to interact with the extension in 3 ways:
Monitor - the ability to listen to the agent extension
Coach - the ability listen and speak to the agent making the call
Barge - the ability to listen and speak to the agent & respondent
To use this feature, enter your number ~(i.e. extension number, cell number etc (Depending on Outbound set up) and the INVADE Solution will call you.
Icons top right 
= INVADE Solution connected
User 
= Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'
On the left-hand side, you have various options
New Room - when clicked you can toggle an existing room
Add View - when clicked you can name a new view (room)
Add location - Add a new agent location / extensions
Desk View - Tiles
Tiles within the desk view builder represent the current state of that location (location will often be the extension number)
States
green = Agent currently in a call (INCALL)
salmon pink = Agent currently waiting for a connect respondent (WAITING)
purple = Agent is currently in wrap up (WRAPUP)
yellow = Agent is unavailable (UNAVAIL)
Tile Details
Dot = Location is currently being recorded
Headphones = Call is currently being monitored
Top Centre (shown as 6022 on left tile) = location number (often the extension number)
Middle Centre (shown as A6022 on left tile) = Agent Name
Bottom Centre (Shown as INVADE0105181 on the left tile) = Campaign name
How to build a Desk View
The image below is a Desk View called 'new room' created to represent the INVADE Agent training room for new personnel. As you can see we have created a 'pod' with an active supervisor on the left. Anyone (with the correct access) can build a view for a pod.
To create a new desk view:
- Click on Add View and enter the name for the Desk View, in this example, it is named INVADE 3rd Floor and click on the
icon.
Once saved, you will need to select from the drop-down list to have this as an active session
you can add existing locations from the 'add location dropdown list' or add a location not yet logged into the CATI i.e. as part of the preparation when setting up a new pod
Once you are happy with the Desk View, don't forget to 'save' the view.
This will now be available to the User logged in Note. Desk View is not transferable between users