CATI Manager is a section available from the side menu available to authorised users.
CATI Manager - INVADE basic CATI, this section allows you to load basic sample stored in a .csv style document such as Microsoft Excel. This is to aid manual dial campaigns that do not require the full function of a CATI. This section works directly with CATI Interviewer section allowing the interviewer to interact with the sample loaded.
CATI Manager default page header
Title CATI Manager = current module you are viewing
Live 'Tab' = Lists all active campaigns created within this section
Old 'Tab' = Lists all archived campaigns created within this section
Icons top right
= INVADE Solution connected
User 
= Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'
NOTE. The ability to Monitor, coach & barge is not available in this section
Campaigns created and archived
"Live" tab will show you all currently running campaigns, "Old" tab will show you closed campaigns.
To create a new campaign click on the cross
Enter a campaign name, in this example INVADE050618
Select the dial method required (Note: the terminology is familiar to most CATI), in this example PREDICTIVE
Set the No answer timeout, in this example 20 seconds
+++++++++++++++ Then click start????? ++++++++++++++++++++++++++++
Click
'Start' to activate the campaign located at the footer of the colum
++++++++++++++++Then load sample??????+++++++++++++++++++++++++
To load the sample for the new campaign, click
Click here to choose File
From the dialogue pop up box select the .csv file and click open, in this example INVADE050518.csv
+++++++++++++++++++++++++++ unable to load sample??? ++++++++++++++++++++++++++++++++++++
The list of Interviewers for the campaign can be checked, click
Refresh at any time (Note. to create and manage interviewers, see 'CATI Interviewer' section
+++++++++++++++++++++++++++ what does refresh do??? ++++++++++++++++++++++++++++++++++++
| CATI Manager - The 'Tool Panel' (Agents & Sample)
can be toggled to show the columns you require Note. the tool panel is available from any column
as shown here. Below is the full list available |
|---|
Agent 'table' headers
Name = Agent given Name (often a code not a real name)
Location = Agent Extension number
Agent Call = Number of calls made by the Agent for the campaign
InCall(%) = Percentage of agents within a call for the campaign
Wait(%) = Percentage of agents currently waiting for a connected call
Unavail(%) = Percentage of gents Logged in but not available to take a call i.e. just starting a shift
Sample 'table' headers
TelNum = The telephone number dialed for the campaign
Outcome = Outcome of the call as coded by the INVADE Solution
Result = Outcome as coded by the interviewer
Record ID = INVADE CATI record with a unique ID for the call
Interview ID = INVADE CATI record with a unique ID for the interview
Fresh = Fresh sample provided
+++++++++++++++++++++++++++++++++++
is it possible to run a test campaign with our sample numbers
Does simulator more now work????
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Cati Manager is a campaign manager with which you can start/stop campaigns, load upsample .
"Live" tab will show you all currently running campaigns, "Old" tab will show you closed campaigns. The "+" button will give you an option to start a campaign.
Once you click on the "+". You can input campaign name, selectdiallingmethod and set No answer timeout.
If you click on " Click here to choose File " you will be presented with file selection dialog. In here you can select a csv file with the sample, which will be loaded to selected campaign.
csv example:
TelNum,RecordID,InterviewID,CallerID
99400000,0,0,
99400001,1,1,
99400002,2,2,
99400003,3,3,
99400004,4,4,
99400005,5,5,
99400006,6,6,
99400007,7,7,
99400008,8,8,
99400009,9,9,
99400010,10,10,
