Campaign Search - Builder

Campaign Search is a section available from the side menu, available to authorised users. 

Campaign Search allows a user to search for campaigns within a date range and data relating to the campaign. Data may differ if the campaign still active and search is run again.

Campaign Search default page header

		Note. the Columns & Filter Panel is available from the right-hand side as shown here. Filters will allow you to pick values for the matching column's cell value Below is the full list of  columns & filters available

Columns

Start Date = Start date for the Call Search
End Date =  End Date for the Call Search
Magnifying Glass () = Commit the search (enter)

Gray Column titles 

Campaign = Campaign name as created on the CATI.
Date = Date campaign has started on the dialler.
Method = Campaign type i.e. Predictive.
NA Timeout = No answer timeout set for the campaign (time in seconds before an unanswered, human voice or other, an outbound call is terminated).
AMD = Answering Machine Detection enabled.
Rec = Recordings activated (Yes) for the campaign or off (No).
Total calls = Toal calls made for the campaign.
Total connections = Total of connected calls for the campaign.
Con% = Total of connected calls for the campaign represented as a percentage.
NA% = Total of calls not answered for the campaign represented as a percentage.
Target = Abandon rate target set for the campaign.
Silent Calls = Total number of silent calls for the campaign.
Silent Calls % = Total number of silent calls for the campaign represented as a percentage.
Silent calls across all% = Total number of silent calls for the campaign (when stopped and started multiple times on the dialler) represented as a percentage.
OvrDl% = dialling rate set for the campaign i.e. 200% would be two calls made for every available agent.
Agents = Total number of agents logged onto a campaign NOTE. The value will be 0 if the campaign in 'closed'.
InCall % = Total number of agents in a call for the campaign represented as a percentage. NOTE. The value will be 0 if the campaign in 'closed'.
Incall = Total number of agents in a call for the campaign. NOTE. The value will be 0 if the campaign in 'closed'.
Wait % = Total number of agents waiting for a connected call for the campaign. NOTE. The value will be 0 if the campaign in 'closed'.
Wrp% = Total number of agents in 'wrap up' (call has finished, but other tasks are being completed, i.e. notes for the call) for the campaign represented as a percentage. NOTE. The value will be 0 if the campaign in 'closed'.
Dail = Total number of call currently being dialled (ringing but not connected) for the campaign. NOTE. The value will be 0 if the campaign in 'closed'.
Conn = Total number of calls successfully connected for the campaign.
Peak = Highest number of agents that have been logged onto the campaign

On the upper right-hand side is the INVADE Solution monitoring tools allowing you to interact with the extension in 3 ways:

Monitor - the ability to listen to the agent extension
Coach - the ability to listen and speak to the agent making the call
Barge - the ability to listen and speak to the agent & respondent

To use this feature, enter your number ~(i.e. extension number, cell number etc (Depending on Outbound set up) and the INVADE Solution will call you.

Icons top right = INVADE Solution connected

User  = Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'

How to build and generate a Campaign Search

Example of a campaign search between two dates (28 September 2018 & 1st October 2018). 

The generated report will include all campaigns opened on the dialler withing the date range selected.

The report will represent the campaigns at this point in time if the campaign is active data will not be updated until the report is re-run.

NOTE. If you navigate away from this section the Campaign Search report will need to be re-run