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Our latest solution, INVADE Solution 6 (IS6) has a free built-in browser-based softphone, often referred to as WebRTC, replacing the need for expensive commercial softphones. For the INVADE browser-based softphone to work we will require TCP ports 443 and 8089 to be open.
2. Commercial Softphone
Many third-party softphones are available for commercial use, while INVADE does not recommend a particular brand, these can be installed on an interviewer’s device. Typically most softphones will require TCP ports 443 and 8089 to be open.
3. Direct Call (PSTN)
The INVADE Solution will make an outbound call to the agent’s home phone to establish the telephony connection, and all respondent calls will be switched in and out of a ‘conference’ style meeting room. The homeworker will not be subject to any call costs.
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