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Desk View - allows a user to create a graphical layout of the call centre floor with informational tiles.
Desk View default page header
On the right-hand side is the INVADE Solution monitoring tools allowing you to interact with the extension in 3 ways:
Monitor - the ability to listen to the agent extension
Coach - the ability listen and speak to the agent making the call
Barge - the ability to listen and speak to the agent & respondent
To use this feature, enter your number ~(i.e. extension number, cell number etc (Depending on Outbound set up) and the INVADE Solution will call you.
Note. By default you must start as a monitor, before progressing to Coach & Barge (forced from mid November 2020 Release)
Icons top right 
= INVADE Solution connected
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On the left-hand side, you have various options
New Room Selected view - when clicked you can toggle an existing room
Add View - when clicked you can name a new view (room).
Add location - Add a new agent location / extensions.
Click on Add locations to 'live location' alternatively you can add locations you are about to add to the INVADE Solution by clicking 'Add custom Location'.
Desk View - Tiles
Tiles within the desk view builder represent the current state of that location (location will often be the extension number)
States
green = Agent currently in a call (INCALL)
salmon pink = Agent currently waiting for a connect respondent (WAITING)
purple = Agent is currently in wrap up (WRAPUP)
yellow = Agent is unavailable (UNAVAIL)
Tile Details
Dot = Location is currently being recorded
Headphones = Call is currently being monitored
Top Centre (shown as 6022 on left tile) = location number (often the extension number)
Middle Centre (shown as A6022 on left tile) = Agent Name
Bottom Centre (Shown as INVADE0105181 on the left tile) = Campaign name
A location added but not live on the INVADE Solution will be a white tile
How to build a Desk View
The image below is a Desk View called 'new roomHome Workers' created to represent the INVADE Agent training room for new personnelAgents who work from home. As you can see we have created a 'pod' with an active supervisor on the left (6012) who is based in a call centre. The White tile is the new extension waiting to be added. Anyone (with the correct access) can build a view for a pod.
To create a new desk view:
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