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Agent Search allows a user to search for an agent and data relating to the agent. This can be described as an 'agent state' search
Call Agent Search default page header
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| Note. the Columns & Filter Panel is available from the right-hand side as shown here. Filters will allow you to pick values for the matching column's cell value This section is predefined with commonly used Columns & Filter Below is the full list of columns & filters available available: |
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Columns
Title = Agent Search, the current section you are viewing within the INVADE Solution
Agent = The ability to drill down to any Agent that has been logged to the CATI and used on the INVADE Solution
Campaign = The ability to drill down to any campaign activated on the CATI and used on the INVADE Solution
Start Date = Start date for the Agent Search
End Date = End Date for the Agent Search
Magnifying Glass (
) = Commit the search (enter)
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To use this feature, enter your number ~(i.e. extension number, cell number etc (Depending on Outbound set up) and the INVADE Solution will call you.
Note. By default you must start as a monitor, before progressing to Coach & Barge (forced from mid November 2020 Release)
Icons top right 
= INVADE Solution connected
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