INVADE's built-in softphone (InPhone) can replace traditional hard/soft SIP phones .INVADE's softphone is designed to and is designed to work seamlessly with INVADE Solution 6.0+
Once the phone is configured (Note. The SIP extension for the INVADE dialler will require configuration from INVADE by the Customer Support Desk, although accounts . INVADE Web Portal & SIP account's credentials can be added to in the User Management - section in preparation)
InPhone States
When the InPhone is configured correctly and ready to receive a call it will glow bright green, see below.
If the phone configuration is not correct or there is a problem with connecting to the telephony server it will glow red, see below.
Once the phone is answered NOTE. From March 25, 2021, the InPhone will also show the current registered extension
Once the call is answered it will display incoming call details, incoming name and number and will have an option to hang up the call. To further progress the call. you will be able to dial an extension number, use an IVR, etc with the keypad
NOTE. From March 19, 2024, the InPhone will display as a 'bar' at the foot of the browser
Once the call is answered, it will display incoming call details, incoming name and number, and will have an option to hang up the call. To further progress the call.
you will be able to dial an extension number, use an IVR etc, with the keypad
InPhone not working correctly
If the InPhone configuration is not correct or there is a problem with connecting to the telephony server it will glow red, see below.
NOTE. As above from March 25, 2021 the InPhone will also show current registered extension
If the browser is not set to allow microphone for the WebPortal it will display the following error.
The InPhone will 'hide' in normal operation and change colour depending on the above states.
NOTE. From March 19, 2024, the InPhone will display as a 'bar' at the foot of the browser
InPhone Connected Call Microphone Mute
When a call is connected you can click the Green Microphone Icon to mute the microphone
When you have clicked the Green Microphone Icon it will turn Red to show the microphone is muted
When you click again the Green Microphone Icon will reappear to show the microphone is unmuted