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Campaign = Campaign name as set within the CATI design
Started = Date and time the Campaign : The campaign was started on the INVADE Solution
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Agent Call = Calls made by the Agent via the Dailer (Set up depending on)
Campaign = Campaign name as set within the CATI design
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Name = Agent given Name (often a code, not a real name)
Rec = Calls for the Agent are been recorded (this is displayed as a coloured dot)
Status = Current state for the agent, i.e. WRAP UP
Total = Total time when the agent logged in and joined the campaign
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State = Current state for the agent, i.e. WRAP UP
Duration = The duration in seconds the call has been in that state
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RawDisconnectReasonRaw = Reason a call was disconnected when ISDN only (T1 / E1 etc.)
Recorded = Checkbox to show the call has been recorded
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Name = Agent given Name (often a code, not a real name)
Total = Total time for all states per session
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Timelines are an overview of the agent activity based on CATI Status, which is displayed graphically. Really useful for displaying on a Call Centre wallboard.
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Ports and Routes for the INVADE Solution for both SIP and PRI (ISDN) (T1 / E1 etc.)
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Ports
Port ID = Given port for the SIP / ISDN telco connectivity
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Selection Type = Order given to route i.e. Circular, Round Robin etc
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Additional Prefix = Additional prefix for all calls, i.e. 9 for an outside line
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Status messages are 'friendly' display of the INVADE Solution Logs and allow the Contact Centre to see the current state CATI / INVADE Solution. These are colour-coded based on message type
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| Note. The ability to Copy, Copy with Headers & Export data available from within this section at: Live Campaign: Closed Campaigns: 'Right Click' in a cell on the table and the user can: Copy an individual row From the picker in Calls (Live & Closed), you can follow the number selected and veiw viewveiw all the times that number has been used)  |
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