...
Agent Search allows a user to search for an agent and data relating to the agent. This can be described as an 'agent state' search
Call Agent Search default page header
 |
| Note. the Columns & Filter Panel is available from the right-hand side as shown here. Filters will allow you to pick values for the matching column's cell value This section is predefined with commonly used Columns & Filter Below is the full list of columns & filters available available: |
|---|
Columns
Title = Agent Search, the current section you are viewing within the INVADE Solution
Agent = The ability to drill down to any Agent that has been logged to the CATI and used on the INVADE Solution
Campaign = The ability to drill down to any campaign activated on the CATI and used on the INVADE Solution
Start Date = Start date for the Agent Search
End Date = End Date for the Agent Search
Magnifying Glass (
) = Commit the search (enter)
...
To use this feature, enter your number ~(i.e. extension number, cell number etc (Depending on Outbound set up) and the INVADE Solution will call you.
Note. By default you must start as a monitor, before progressing to Coach & Barge (forced from mid November 2020 Release)
Icons top right 
= INVADE Solution connected
...
The record returned will show all the available data for that agent from the date and time logged on. In this example, you can see the agent was working on a predictive campaign during the dates selected. data can be exported to a .CSV file
Note. results will vary to live information if the agent is still logged in
| Note. The ability to Copy, Copy with Headers & Export data available from within this section. 'Right Click' in a cell on the table and the user can: Copy an individual row |
|---|
NOTE. If you navigate away from this section the AgentSearch report will need to be rerun
...