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Title CATI Interviewer = current module you are viewing
Campaign = Lists all active campaigns created within the CATI Manager section
Refresh 
= all active campaigns created within the CATI Manager section
Name = Name for the Agent / Location
Extension = Predefined extension number available to the INVADE Solution
Logon 
= Login the user to the campaign selected
Icons top right
= INVADE Solution connected
User 
= Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'
NOTE. The ability to Monitor, coach & barge is not available in this section
Create an Agent
Select the campaign you wish to login the agent (See CATI Manager). In this example INVADE110618
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Note. when the agent becomes available they will be in an unavailable state
If you are using the dialler in predictive campaign Click 
'Ready', the agent is available to the INVADE Solution and sample loaded to the campaign through the CATI Manager section
'Ready', the agent is available to the INVADE Solution and sample loaded to the campaign through the CATI Manager sectionIf you are using the dialler in preview or manual see Using the dialer for Manual / Preview dialling without Sample
If you are using the dialler in predictive with sample information see CATI Interviewer (CI) With Sample information.
The agent will then be ready to receive a call
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During the live call, the agent can add a result code to the call, these are common terms used within CATI and made available the INVADE SolutionInterview
No answer
Not available
FAX or Ansew Machine
Hard appointment
Refusal
Ineligible
Quit interview
Soft appointment
Wrong number
Conversation impossible
Result codes available
No answer
Not available
FAX or Ansew Machine
Hard appointment
Refusal
Ineligible
Quit interview
Soft appointment
Wrong number
Conversation impossible
As part of the live call they can also end the call, click 
icon, pause the call, click 
Pause or complete, click 
Complete.
icon, pause the call, click Pause or complete, click Complete....