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"WARNING - Restrict to limited access and can only granted to the user account of trained personnel."

VCSD is a section available from the side menu available to authorised and & INVADE trained users only.

VCSD - is a powerful tool to restart or shut down part or all of the INVADE solution.

WARNING - This should be limited and only added to the user profile once trained. If this is not the case you will be in breach of the agreed Service Level Agreement (SLA) and further charges may be applied.

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VCSD default page 

Image Removedthat contains additional tabs for various self administration tools

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VCSD default page header

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Server Administration

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Title VCSD = current module you are viewing

Icons top right right Image Modified= INVADE Solution connected

User Image Modified = Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'

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OS = The operating system used by the INVADE Solution NOTE. The INVADE Solution is (native to Linux Red Hat Hat) 

Remote Access = Is the INVADE Solution remote access tool running Image Removed is not active and Image Removed is active(for onsite / VM / private cloud. INVADE Cloud Solution  will show a Image Added

Asterisk = The Asterisk (Telephony platform) version installed and running information 

Dialler = The Version of the INVADE Components and CATI Licence connected to the INVADE SolutionSolution Components

Key - Status

 = Not active

Image Modified= Active

Key - Actions

 = Shut Down the service

Image Modified= Restart the service

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Shut Down  By confirming this action you will shut down the service associated with this button. WARNING - this action can only be reverted with manual intervention on a physical server or via a virtual environment control panel, such as vSphere.

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Restart  By confirming this action you will restart the service associated with this buttonWARNING - This action can only be used in the correct order

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Once an Action Button has been clicked you will receive a warning message and confirmation is required to continue.

SIP Endpoints

This section will display all configured SIP endpoints on the INVADE Solution. Each row in the grid represents a configured SIP endpoint. Row colour represent state of the endpoint.

  • Green - connected and in active call.

  • Yellow - registered but not in active call.

  • Red - configured and unregistered SIP endpoint

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It is possible to right click on any registered and active extension to get a menu option “Trace” which will navigate to the next section “Ping/Trace” for further analysis of the extensions IP address.

Ping/Trace

This section allows to ping and trace an IP address from the INVADE Solution.

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The result of “Ping/Trace” will contains all the ping and traceroute information, including hops.

Packet Capture

This section enables you to run packet captures on the dialler server. Configuration of the trace allows you to set the following parameters:

Capture type - there is a predefined set of packet capture ports which will be configure by Invade. There is an option to switch to “Advanced” mode to specify required ports for the packet capture manually.

Capture size - the size of the packet capture files

Rotation count - the number of files to rotate in order to safe disk space

Auto stop - allows you to specify auto stop timer which will stop the packet capture.

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The packet captures can be stopped manually by clicking “Stop” button, they will be stopped by “Auto stop” timer or the packet capture process is kill on the server. Once stopped the tool will create an archive of packet capture files which can be downloaded by clicking on “Download”

AWS VPN(s)
This section will provide information about the linked AWS VPN tunnels. *if applicable

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OpenVPN(s)

This section will provide information about all connected OpenVPN clients. *if applicable

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NOTE. Training on the INVADE VCSD is available through the customer support desk and is part of the SLA as a remote teaching session.