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CATI Interviewer is a section available from the side menu available to authorised users. 

CATI Interviewer - This section allows you to create Agents, this section it works directly with the CATI Interviewer section Manager builder allowing the interviewer to interact with the sample loaded.  All All the agents working through this section will be visible in the WebConsole, in the same way , as they would if a campaign was started by an external CATI . This will give you the feature and providing all the features available to CATI within the WebConsole, including full reporting.

INVADE Softphone - If the INVADE Solution Campaign has the dialling mode of PREVIEW you can use this section as a softphone to make outbound calls to a manually entered number.

NOTE. The INVADE Solution will not make calls without a campaign built from the CATI Manager section 


CATI Interviewer default page header



Title CATI Interviewer = current module you are viewing


Campaign = Lists all active campaigns created within the CATI Manager section


Refresh  = all active campaigns created within the CATI Manager section


Name = Name for the Agent / Location


Extension = Predefined extension number available to the INVADE Solution


Logon  = Login the user to the campaign selected


Icons top right= INVADE Solution connected


User = Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'

NOTE. The ability to Monitor, coach & barge is not available in this section


Create an Agent
Select the campaign you wish to login the agent (See CATI Manager). In this example INVADE110618

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Note. when the agent becomes available they will be in an unavailable state
If you are using the dialler in predictive campaign Click    'Ready', the agent is available to the INVADE Solution and sample loaded to the campaign through the CATI Manager section
If you are using the dialler in preview or manual see Using the dialer for Manual / Preview dialling without Sample
If you are using the dialler in predictive with sample information see CATI Interviewer (CI) With Sample information.
The agent will then be ready to receive a call

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During the live call, the agent can add a result code to the call, these are common terms used within CATI and made available the INVADE Solution
Result codes available
Interview
No answer
Not available
FAX or Ansew Machine
Hard appointment
Refusal
Ineligible
Quit interview
Soft appointment
Wrong number
Conversation impossible
As part of the live call they can also end the call, click  icon, pause the call, click  Pause or complete, click  Complete.

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