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Web Console - Main Dashboard, Live 'Campaigns'
The following looks in detail at the sections presented in the Infographic above
What are - Campaign Stats
Started = Date and time the Campaign was started on the INVADE SolutionClosed = Not Applicable to an Open Campaign
Abandon Target = Can be set between 0 & 10, the percentage of connected calls that can be abandoned when predictive dialling
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Call Recording = Call recording On or Off - when on will record a call from 'connected to hang up'
CLID = Caller Calling Line Identification = Carrier permitting, telephone number displayed on the recipient's handset (if available). If left blank the INVADE Solution will show carrier setting, some carries allow an override for a number you have chosen i.e. SIP provide by INVADE.
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Port ID's = Ports available for the route
Status Messages
Status messages are 'friendly' display of the INVADE Solution Logs and allow the Contact Centre to see the current state CATI / INVADE Solution. These are colour coded based on message type
It is possible to 'toggle' to view one type i.e info
Status type and colour indicator:
Info = Green - Information regarding the CATI and the INVADE Solution i.e. Time the INVADE Solution was started
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Critical = Red - A serious impact that will impede INVADE Solution from working i.e. Asterisk API disconnect with calls active
| Note. The ability to Copy, Copy with Headers & Export data available from within this section at: Live Campaign: Closed Campaigns: 'Right Click' in a cell on the table and the user can: Copy an individual row |
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