...
Live 'Campaigns' select list
 |
| Note. the Columns & Filter Panel is available from the right-hand side as shown here. Filters will allow you to pick values for the matching column's cell value Below is the full list of columns & filters available |
|---|
...
What are - Dialler Call Outcomes (can
NOTE. Can be toggled for Preview & Inbound Call Outcomes)Outcomes 
Connect = Number of connected calls currently in the campaign
No Answer = Number of calls that have ringing but are not answered
Busy = Number of calls that have a 'busy' tone (high volume can indicate an issue with the provider)
Bad Number = Number of calls that have an unexpected outcome i.e. telephone number not recognised (high volume can indicate an issue with the CATI Campaign i.e. prefix is wrong/extra digits / bad sample)
Abandoned = Number of calls connected but have no agent available to answer (Predictive & one to one dialling (progressive)) (can be high at the end of a shift due to agents logging of while predictive dialling is happening)
Congestion = Number of calls unable to be made to the exchange (For SIP, this can be many issues for example number of lines different to INVADE Solution expectation as provided has the wrong configuration)
Other = Number of calls that are not categorised with another status, for example, interconnect drop out. (high volume can indicate an issue with the provider)
AMD = Number of calls that have gone to an answering machine including Emertec Fast AMD
Fast Drop = Number of connected calls that are dropped on 'transfer' to an agent (high volume can indicate an issue with the INVADE Solution)
What are - Live Activity
...
Main Tabs - From here you can further view data provided by the INVADE Solution and CATI, by default this will display the Agents tab
Agents - as previously discussed, the 'Tool Panel' can be toggled to show the columns you require
Name = Agent given Name (often a code not a real name)
...