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Campaign = Campaign name as set within the CATI design
Started = Date and time, the Campaign was started on the INVADE Solution
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Name = Agent given Name (often a code, not a real name)
Total = Total time for all states per session
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Timelines are an overview of the agent activity based on CATI Status, which is displayed graphically. Really useful for displaying on a Call Centre wallboard.
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Selection Type = Order given to route i.e. Circular, Round Robin etc
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| Note. The ability to Copy, Copy with Headers & Export data available from within this section at: Live Campaign: Closed Campaigns: 'Right Click' in a cell on the table and the user can: Copy an individual row From the picker in Calls (Live & Closed), you can follow the number selected and veiw viewveiw all the times that number has been used)  |
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