Emertec and INVADE have partnered over many for decades to bring you the best-of-breed AI supporting both Cloud DaaS and Own Equipment Environments. INVADE's aim has always been to help you to 'Rethink CATI' be this ‘Rethink CATI,’ whether this is a move to a new CATI & Dialler partner or a revamp of your existing estate with exciting tools from Emertec.
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INVADE are excited to introduce 'Wurkforce' Software as a Service that takes data from the dialler, the CATI S/W, screen activity, camera, and voice to deliver optimal management of remote interviewers and supervisors. It gives complete visibility, KPI management and QC for supervisors and managers - and empowers the interviewer to manage themselves. Auto performance alerts at campaign, team and individual levels prompt timely relevant intervention.
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The WebPortal has two types of sections:
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