Back in 2016, Emertec was appointed as Master Distributor and quickly identified the need for INVADE to modernise and move from a Dialler (Genghis) reliant on ‘hard-coded bridges’ to a solution provider utilising browser-based technologies and an open API.In 2017 this became real when INVADE Solution 6.00 was born and moved to a browser-based application utilising features built over many years for our customers. Emertec and INVADE have partnered over many decades to bring you the best-of-breed AI supporting both Cloud DaaS and Own Equipment Environments. INVADE's aim has always been to help you to 'Rethink CATI' be this a move to a new CATI & Dialler partner or a revamp of your existing estate with exciting tools from Emertec.
INVADE are excited to introduce 'Wurkforce' Software as a Service that takes data from the dialler, the CATI S/W, screen activity, camera, and voice to deliver optimal management of remote interviewers and supervisors. It gives complete visibility, KPI management and QC for supervisors and managers - and empowers the interviewer to manage themselves. Auto performance alerts at campaign, team and individual levels prompt timely relevant intervention.
The WebPortal has two types of sections:
Information = The section has no or limited ability to change the content, for . For example, WebConsole - the WebConsole—the campaign may be manipulated from within the Campaign stats, but all other items are informational.
Builder = The section is to build a function to run within the INVADE Solution, for example, Call Cost Reports - the rate card requires building to run the report.
The following WIKI pages guide you through the day to day operation of the WebPortal & How to get started.
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