“Main changes for this release is an update to InVSPSS, support for UNICOM.
The below lists all changes made to the main branch as of 24-11-2021 (Known as Late November 2021
Summary | Issue | Project | Resolved | Fix | Description | DevOps Ticket / Customer Knowledge Base Article |
|---|---|---|---|---|---|---|
Dialler needs to support groups using groupName as the unique ID and not the Dimensions (UNICOM / SPSS) supplied integer "GroupId" as this is inconsistent. This change also binds InVSPSS to the Genghis version (Dialler Core) Note. Includes a minor issue fix in COM (reference counting) | DEVOPS-766 | InVSPSS | 24 November 2021, 11:08 | 1.21.10.29 | InVSPSS part for support of campaign sub-Groups. Use Name as identifier, not GroupId | DEVOPS-766 / DEVOPS-767 |
“Main changes for this release is a lack of feature enhancement for Music on Hold & Coaching.
The below lists all changes made to the main branch as of 16-11-2021 (Known as Mid November 2021 <Hotfix> Release)
Summary | Issue | Project | Resolved | Fix | Description | DevOps Ticket / Customer Knowledge Base Article |
|---|---|---|---|---|---|---|
A previous fix was put in place to enable music on hold (known as comfort beep) when only a agent is waiting for next call. Unfortunately this also impacted on the Monitor, Coach & Barge feature by not letting an agent be ‘Coach(ed)’ when waiting for a call. | CSD-202861 | Config | 2021-11-16 17:09:31 | This is a fix to coaching function that has been found not working after update for the music on hold, this will also remove the music on hold function. | CSD-202861 |
“Main changes for this release are minor 3rd Party Software Release and major improvements made to the INVADE CATI
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