“Main changes for this release is a lack of feature enhancement for Music on Hold & Coaching.
The below lists all changes made to the main branch as of 16-11-2021 (Known as Mid November 2021 <Hotfix> Release)
Summary | Issue | Project | Resolved | Fix | Description | DevOps Ticket / Customer Knowledge Base Article |
|---|---|---|---|---|---|---|
A previous fix was put in place to enable music on hold (known as comfort beep) when only a agent is waiting for next call. Unfortunately this also impacted on the Monitor, Coach & Barge feature by not letting an agent be ‘Coach(ed)’ when waiting for a call. | CSD-202861 | Config | 2021-11-16 17:09:31 | Need to change a setting in confbridge_invade.conf from This is a fix to coaching function that has been found not working after update for the music on hold, this will also remove the music on hold function. | CSD-202861 |
“Main changes for this release are minor 3rd Party Software Release and major improvements made to the INVADE CATI
The below lists all changes made to the main branch as of 14-10-2021 (Known as Mid October 2021 Release)
Summary | Issue | Project | Resolved | Fix | Description | DevOps Ticket / Customer Knowledge Base Article |
|---|---|---|---|---|---|---|
New Minor Version Of Asterisk - 18.7.1 | CSD-200711 | Asterisk | 2021-10-13 11:29:52 | 18.7.1 | Minor Version Of Asterisk - 18.7.1 | CSD-200711 |
Change Icon to Microphone from Speaker on the INVADE Softphone | DEVOPS-734 | InPhone | 14 October 2021, 11:30 | Cosmetic update, as speaker icon was used instead of microphone | DEVOPS-734 https://invade.atlassian.net/l/c/GAmeALbW | |
INVADE CATI & WebPortal transport improvements for 350+ Agents | DEVOPS-744 | INVADE CATI | 13 October 2021, 11:30 | WebPortal is slowing down with 350+ agents when using INVADE CATI. Firstly we have noticed that using long polling slows things down and forcing websocket communication improve things. After changing to websocket mechanism the WebPortal was still slow with high amount of agents. After long troubleshooting session we figured out that messages for each agent request is broadcasted to every single WebPortal instance. The outcome of this finding was that we started to filter messages for specific logged on agent in the INVADE CATI Interviewer. | DEVOPS-744 |
“Main changes for this release are bug fixes including outcomes of testing RockyLinux & using CENTOS8 and further changes to INVADE UNICOM (SPSS / Dimensions) Bridge
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