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Summary

Issue
key

Project
name

Resolved

Fix
versions

Description

DevOps Ticket / Customer Knowledge Base Article

A previous fix was put in place to enable music on hold (known as comfort beep) when only a agent is waiting for next call. Unfortunately this also impacted on the Monitor, Coach & Barge feature by not letting an agent be ‘Coach(ed)’ when waiting for a call.

CSD-202861

Config

2021-11-16 17:09:31

Need to change a setting in confbridge_invade.conf

from
music_on_hold_when_empty=yes
to
music_on_hold_when_empty=no

This is a fix to coaching function that has been found not working after update for the music on hold, this will also remove the music on hold function.

CSD-202861

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