“Main changes for this release are bug fixes including outcomes of testing RockyLinux & using CENTOS8 and further changes to INVADE UNICOM (SPSS / Dimensions) Bridge
The below lists all changes made to the main branch as of 02-09-2021 (Known as Early September 2021 Release)
Summary | Issue | Project | Resolved | Fix | Description | DevOps Ticket / Customer Knowledge Base Article |
|---|---|---|---|---|---|---|
INVADE WebPortal CSV & Microsoft Excel Times are now exported in the time zone for the user i.e. Local Time If the server time and the user local time differ, you will have the option to change in WebConsole | DEVOPS-665 | WebPortal | 2 September 2021, 11:02 | Right click export csv & excel times are in UTC this should be time zone local to the country / region as the user. | DEVOPS-665 / https://invade.atlassian.net/l/c/LMtWRw6k | |
AgentInCallInavctivityLimitSecs is a timeout in seconds that an agent who is logged on by the SPSS interface can remain in an INCALL state before being deemed “inactive”, and then being automatically logged off. This can occur if a call is “stuck” and cannot be dropped by the agent. | DEVOPS-725 | SPSS | 2 September 2021, 11:02 | INVADE have an inactivity timer but to accommodate long interviewer times a incall state is required A new property has been added to dialler conf - SPSS section - AgentInCallInavctivityLimitSecs = 10800; //3 hours | DEVOPS-725 | |
Update invade-wp_vcsd_api.conf on EL8 | DEVOPS-736 | VCSD | 2 September 2021, 11:02 | VCSD to not work correctly when CENTOS 8 / Rocky Linux is the OS. Changes made to fix minor issue | DEVOPS-736 & CSD-196885 | |
Hot Fix rolled into main release, timer issues cause dialer crash under high load (Agents) | DEVOPS-739 | INVADE Campaign Manager | 2 September 2021, 11:02 | Fix timer issues which was causing dialler to crash under specific circumstances under high load. | DEVOPS-739 | |
SPSS integration - play file drive location issue | DEVOPS-715 | SPSS | 2 September 2021, 11:02 | Files used by the playfiles operation (for playing by SPSS agent scripts) need to be put in the recordings file directory to be found Previously the code looked for the file under TelephonyBase.Config.RecordingDirectory but now it looks under TelephonyBase.Config.PlaybackSubDirectory | DEVOPS-715 | |
New Minor Versions Of Asterisk - 17.9.4 & 18.5.1 | CSD-197006 | Asterisk | 2 September 2021, 11:00 | 17.9.4 & 18.5.1 | New Minor Versions Of Asterisk - 17.9.4 & 18.5.1 | CSD-197006 |
New Stable Release of MongoDB - 5.0 | CSD-196636 | MongoDB - 5.0 | 2 September 2021, 11:01 | 5.0 | New Stable Release of MongoDB - 5.0 | CSD-196636 |
New Version Of OpenSSL - 1.1.1 | CSD-198613 | OpenSSL | 2 September 2021, 11:00 | 1.1.1 | New Version Of OpenSSL - 1.1.1 - Note CENTOS 6 Build only (EOL) | CSD-198613 |
“Main changes for this release are changes to the dialler ‘Asterisk’ functions and the INVADE UNICOM (SPSS / Dimensions) Bridge
The below lists all changes made to the main branch as of 21-07-2021 (Known as Late July 2021 Release)
Summary | Issue | Project | Resolved | Fix | Description | DevOps Ticket / Customer Knowledge Base Article |
|---|---|---|---|---|---|---|
AMD detects an answering machine, (or indeed if an interviewer detects an answering machine) the call gets handed off to an AM ‘utility’ | DEVOPS-651 | FastAMD | July 21, 2021, 11:15 AM | When AMD or the agent (current implementation is agent only) detects an answering machine the call gets handed off to an AM ‘utility’ which listens to the message and at the end of the message plays the appropriate voice recording for the campaign (or just process as per normal if no recorded message is selected for the campaign). Currently we have a hand-off to voice recording that relies on the interviewer waiting on the line until the end of the recorded message and then invoking a VM response. | DEVOPS-651 https://invade.atlassian.net/l/c/EnL7Wj7C | |
HOTFIX - invSPSS performance bottleneck - it blocks for failed calls as the sample lookup to the SM blocks | DEVOPS-721 | invSPSS | June 15, 2021, 9:36 AM | version 1.21.6.14 | When sample is pushed to the dialler from non primary sources, it will still be returned to the primary interview server. if the call fails the invSPSS must look up the sample from the SM. This operation blocks the socket read thread. if this is too long we get traffic backed up. | CSD-193011 / DEVOPS-721 |
Music while respondent on hold during transfer | CSD-194490 | Xfer | July 21, 2021, 11:17 AM | UK Track & Trace requests, as part of the manual diller call transfer, ensure when we transfer, there is some music playing whilst the respondent is on hold. | CSD-194490 |
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