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AMD detects an answering machine, (or indeed if an interviewer detects an answering machine) the call gets handed off to an AM ‘utility’

DEVOPS-651

FastAMD

July 21, 2021, 11:15 AM

When AMD or the agent (current implementation is agent only) detects an answering machine the call gets handed off to an AM ‘utility’ which listens to the message and at the end of the message plays the appropriate voice recording for the campaign (or just process as per normal if no recorded message is selected for the campaign). Currently we have a hand-off to voice recording that relies on the interviewer waiting on the line until the end of the recorded message and then invoking a VM response.
This feature is an extension of the existing feature that allows messages to be played to VMs. It applies to both AMD and agent AM codings as described in:

DEVOPS-651

HOTFIX - invSPSS performance bottleneck - it blocks for failed calls as the sample lookup to the SM blocks

DEVOPS-721

invSPSS

June 15, 2021, 9:36 AM

version 1.21.6.14

When sample is pushed to the dialler from non primary sources, it will still be returned to the primary interview server. if the call fails the invSPSS must look up the sample from the SM. This operation blocks the socket read thread. if this is too long we get traffic backed up.
we need to spawn a thread for this operation
Fix done in invSPSS.dll only

CSD-193011 / DEVOPS-721

Music while respondent on hold during transfer

CSD-194490

Xfer

July 21, 2021, 11:17 AM

UK Track & Trace requests, as part of the manual diller call transfer, ensure when we transfer, there is some music playing whilst the respondent is on hold.

CSD-194490