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Completion code specific Answer Machine Playback
Any campaign started on the dialler will check “/playback/AMDFiles/{campaign_name}_Codes/” directory for any audio files that has completion code as a file name.
For example 22.gsm will match
When the dialler call/call is coded with that specific code the audio file will be played to the far end. Once the playback is complete the call will be coded and terminated.
Columns available
Code – a unique number relating to the code. If a new code is added the user is able to specify a code number. This should be unique. By convention codes denoting call connection failure should be < 10. A set of such code is automatically available on the creation of a new campaign.
Outcome – an optional field determining to which failure outcome the completion code is associated. This allows users to customise the completion codes associated with standard outcomes (eg BUSY, NOANSWER, AMD). If a code has an associated outcome, then when it is applied it will increment the “Tries” count in the sample record. Some outcomes (NOANSWER, BUSY, BADNUMBER, CONGESTION, AMD) have their own try counts. The try count associated with one of these outcomes will get incremented if a code with that outcome is applied (See Sample Management for more details
Description – a human-readable tag or description of what the code should indicate.
Schedule – This field determines if the code should come with a date and time at which the sample should be recalled. The values for this field are NOT_REQUIRED, OPTIONAL and COMPULSORY. COMPULSORY or OPTIONAL should be used when an appointment for a call back is required. This field is passed to the interviewer’s console application. The application will make sure data and time come with the code.
AutoRecallDelta – if a sample is to be recycled (called again) but no specific time is required, then this time delta (format Day.Hour:Minute:Second) will be used to determine what the sample will be called back. It adds the time delta to the current time. It is important to understand that as sample re-call will not be set to a time outside of the activity hours of a campaign. If the addition of the delta falls in a period of inactivity it will be shifted to be within the next active period.
Recycling – If “Yes” then the dialler will try and call the sample again. the sample is scheduled to be called back based on the AutoRecallDelta (see next item). If set to “No” then the sample will not be called back unless an appointment is made (see Schedule). The value is normally set to “Yes” for codes indicating failed call that require a re-call of the sample. The value is normally set to “NO” for codes indicating contact had been made with the respondent and no more calls are required
HideFromAgent – this value (Yes/No) determining if this code should not be available to an Interviewer.
NextCallPreview – this value (Yes/No) determines if the coded sample should be previewed at next call. This might be used for an appointment re-call
NextCallAgent – this is the interviewer name for which this sample will be given at the next call. If that interviewer is not available within 15 minutes of any scheduled call time then the sample will be given to another interviewer
Dialler – this denotes if the code can be used by the dialler (as opposed to the interviewer) for coding the call. This code will relate to call failure codes only
Changed - Denotes if a change has happened
Recycle rule section
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