CATI Manager is a section available from the side menu available to authorised users.
CATI Manager - INVADE basic CATI, this section allows you to load basic sample stored in a .csv style document such as Microsoft Excel. This is to aid manual dial campaigns that do not require the full function of a CATI. This section works directly with CATI Interviewer section allowing the interviewer to interact with the sample loaded.
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+++++++++++++++++++++++++++ what does refresh do??? ++++++++++++++++++++++++++++++++++++
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| CATI Manager - The 'Tool Panel' (Agents & Sample)
can be toggled to show the columns you require Note. the tool panel is available from any column
as shown here. Below is the full list available |
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Agent 'table' headers
Name = Agent given Name (often a code not a real name)
Location = Agent Extension number
Agent Call = Number of calls made by the Agent for the campaign
InCall(%) = Percentage of agents within a call for the campaign
Wait(%) = Percentage of agents currently waiting for a connected call
Unavail(%) = Percentage of gents Logged in but not available to take a call i.e. just starting a shift
Sample 'table' headers
TelNum = The telephone number dialed for the campaign
Outcome = Outcome of the call as coded by the INVADE Solution
Result = Outcome as coded by the interviewer
Record ID = INVADE CATI record with a unique ID for the call
Interview ID = INVADE CATI record with a unique ID for the interview
Fresh = Fresh sample provided
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is it possible to run a test campaign with our sample numbers
Does simulator more now work????
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Cati Manager is a campaign manager with which you can start/stop campaigns, load upsample .
"Live" tab will show you all currently running campaigns, "Old" tab will show you closed campaigns. The "+" button will give you an option to start a campaign.
Once you click on the "+". You can input campaign name, selectdiallingmethod and set No answer timeout.
If you click on " Click here to choose File " you will be presented with file selection dialog. In here you can select a csv file with the sample, which will be loaded to selected campaign.
csv example:
TelNum,RecordID,InterviewID,CallerID
99400000,0,0,
99400001,1,1,
99400002,2,2,
99400003,3,3,
99400004,4,4,
99400005,5,5,
99400006,6,6,
99400007,7,7,
99400008,8,8,
99400009,9,9,
99400010,10,10,
